Office Manager

Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate

An exciting opportunity has arisen for an experienced Office Manager to join our friendly team at Westgate Healthcare Head Office on a full-time, permanent basis.

The successful candidate will be proactive, highly organised and professional, with excellent attention to detail and strong written and verbal communication skills. You will be confident managing a varied workload, working independently and building positive relationships with colleagues, visitors, suppliers, contractors and external organisations.

This is a varied and hands-on role, with responsibility for supporting the smooth day-to-day operation of Head Office. You will often be managing multiple tasks and priorities at the same time, so if you are an experienced Office Manager who enjoys a busy and varied role, this could be the perfect opportunity for you.

About The Role

• 40 hours a week, 8.30am to 5pm Monday to Friday
• Be the first point of contact for anyone contacting Westgate Healthcare Head Office.
• Act as a front-line ambassador for the Company, providing a warm and professional welcome to visitors.
• Support the smooth and efficient day-to-day operation of Head Office.
• Oversee the appearance, security and general tidiness of the office, including notices, posters, plants, coffee machines and other office facilities.
• Receive and check orders and post, distributing them to the relevant departments or individuals.
• Manage several email accounts and respond to email and telephone enquiries, providing information in a timely, professional and efficient manner.
• Carry out daily checks of the cleaning schedule, reporting and following up any issues with the relevant Account Manager and escalating where required.
• Conduct monthly reviews of the Head Office facilities dashboard, liaising with the Facilities Team to ensure checks are up to date and arranged as required.
• Manage the electronic room-booking system for the Board Room, ensuring that equipment is set up correctly ahead of meetings.
• Support the effective management of Health and Safety at Head Office, including maintaining relevant records and documentation and reporting and recording accidents and incidents.
• Ensure that fire procedures are followed, carry out weekly fire alarm testing and arrange fire drills as required.
• ·Support the management of IT equipment and asset records across the Group.
• Manage the Group’s fleet vehicles, ensuring that insurance, MOTs, servicing and vehicle tax are in place and up to date.
• Support staff initiatives and events, including organising the annual Christmas party and coordinating monthly staff lunches.
• Monitor and maintain office stationery supplies, ensuring stock is replenished as required.
• Organise and maintain the filing and archiving of relevant Head Office records and documents.
• Act as a point of contact between the Management Company for the Business Park and Head Office, reporting any issues and ensuring they are resolved.
• Open and close the office as required and ensure that staff sign in and out of the building.
• Carry out any other reasonable duties within the function of the role and support the efficient running of the Company.

Required Criteria

• Excellent organisation skills with good attention to detail
• Excellent verbal/written communication with experience in using all Microsoft Office programmes
• Knowledge of basic office processes and procedures

Skills Needed

About The Company

At Westgate Healthcare, we have been providing high-quality care since the early 1990s, growing from a single home into a well-respected group across Hertfordshire, Essex, Buckinghamshire and London.

We offer a wide range of services including residential care, nursing care, dementia care, respite care and palliative support, tailored to meet the needs of each individual.

Our homes are designed to provide comfort, safety and a strong sense of community, while our teams work closely with families and healthcare partners to deliver person-centred care plans.

As a family-owned organisation, we take pride in maintaining a personal, values-driven approach where residents and staff are treated with respect and understanding

Company Culture

Our culture is built on care, respect and teamwork.

We believe that the quality of our care starts with the people who deliver it, which is why we focus on creating a supportive and inclusive workplace.

At Westgate Healthcare, every colleague plays a vital role — from care staff to chefs, maintenance teams and management — working together to enhance residents’ quality of life.

We encourage continuous learning, open communication and shared responsibility, ensuring that our teams feel confident, valued and empowered.

Being a family-run organisation, we maintain a close-knit feel where people are recognised for their contribution and supported to succeed.

Company Benefits

We are committed to supporting our team with a strong and rewarding benefits package.

At Westgate Healthcare, you’ll receive competitive pay, flexible working options and access to ongoing training and professional development.

We provide opportunities to progress your career across our homes, supported by experienced leadership and structured training programmes.

Our teams benefit from working in modern, well-equipped care environments, with a strong emphasis on safety, wellbeing and collaboration.

Most importantly, we offer the chance to do meaningful work, where you can make a real difference in people’s lives every day — supported by a team that values and respects you.

Salary

£35,000.00 - £40,000.00 per year