We have an exciting role on offer within our Environmental Services as a Bereavement Services Operations Manager.
Operations Manager (Bereavement Services – Contracts, Compliance, Administration and Service Delivery).
Middlesbrough Council is seeking an experienced and highly organised Manager to lead the bookings, administrative and service coordination functions of our Bereavement Services.
This role is responsible for ensuring the smooth, efficient and compliant management of service delivery processes, supporting teams who coordinate burial, cremation and memorial services. You will focus on systems, people and performance, ensuring high standards of customer service are delivered in a sensitive and professional environment.
What You Will Do:
Lead and manage the administrative and coordination functions of the service
Oversee booking systems, scheduling and service allocation processes
Ensure all records, documentation and data are accurate and compliant
Manage and develop a team of administrative and customer service staff
Act as a key liaison for stakeholders, including partners and service users
Handle complex or sensitive enquiries and complaints professionally
Monitor and improve service performance, efficiency and customer experience Review and enhance systems, processes and digital ways of working
Ensure compliance with legislation, policies and internal procedures
Support financial processes, including fees, invoicing and income monitoring
About You, we are looking for someone who:
Has experience managing administrative or operational services in a busy environment.
Demonstrates strong organisational, planning and co-ordination skills
Has experience leading teams and driving service performance
Has excellent attention to detail, particularly in relation to records and compliance
Is confident dealing with complex or sensitive situations professionally
Has strong communication and stakeholder management skills
Can manage competing priorities and work effectively under pressure
If this is you, this may be the opportunity you are looking for!
If you would like to talk through this opportunity further, please contact Nicky Raine on
Please note Middlesbrough Council do not currently offer sponsorships.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Bereavement Services Operations Manager • Middlesbrough, UK
Recruitment Specialist - Control & Automation Technology A rare opportunity to join the UK operation of a global engineering group at a pivotal time in their growth.We are working with a specialist... Show more
A major food service corporation is seeking a Little Caesars General Manager in Tees Valley, England.You'll be responsible for overseeing all operational activities, ensuring financial performance,... Show more
Closing date: 4th September 2026.Please note, we reserve the right to close the vacancy early if we receive a sufficient number of suitable applications.For children with complex, challenging needs... Show more
MAN Truck & Bus UK is seeking a Branch Manager to take ownership of a busy, high-performing UK branch, leading diverse teams, driving results and shaping a culture where colleagues are proud to be ... Show more
Share it with someone you know.PEOPLE, their commitment to excellence, innovation and teamwork, are the reason for px Group’s continuing growth and success story.We aim to be the elite provider of ... Show more
Business Services Senior Manager / Director.Build something exceptional, with us.Our ambition is clear and openly bold.Armstrong Watson is on a journey to more than double our turnover by 2030, thr... Show more
Mammoet is seeking a Lift Supervisor for heavy lift and transport projects based in Thornaby, UK.This full-time role requires overseeing complex lifting operations, ensuring safety and compliance w... Show more
Co-Operative Energy Ltd in Hetton-le-Hole is seeking a dedicated Room Manager to lead a team in delivering exceptional early education and care.You'll be responsible for compliance and team engagem... Show more
Avara Foods is seeking a Vaccinator and Relief Assistant Farm Manager to support turkey farming operations across Yorkshire and the Midlands.The role is based at Islebeck Farm, North Yorkshire, wit... Show more
Ready to take the next step in your career and lead with purpose? If you're passionate about people, communities, and delivering top-notch housing services, this could be your moment.We're on the l... Show more
At MAN Truck & Bus UK, we’re looking for more than experience, we’re looking for a leader who can bring people with them.This is your opportunity to take ownership of a busy, high-performing branch... Show more
A community-focused housing organization is seeking a Housing Services Manager to lead operational teams in delivering excellent housing services across York and Harrogate.The role emphasizes a fle... Show more
Legends Global is seeking a beverage operations lead to manage end‑to‑end drink operations at York Racecourse, catering for large crowds and premium events.You will oversee more than 50 bars and ho... Show more
At RBH we believe our people are our biggest assets and understand the value in putting them first.Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality s... Show more
Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: Logistics done differently.Ready for a change? Looking for a role that can elevate your career? We are looking for someone like ... Show more
Armstrong Watson LLP is seeking a Business Services Senior Manager/Director for its Northallerton office.The role involves client relationship management, managing team performance, and driving bus... Show more
About the RoleVaccinator and Relief Assistant Farm Manager – Turkey Division.Based at Islebeck Farm, North Yorkshire, with requirement to work on all Avara turkey farms.Are you passionate about agr... Show more
Starbucks EMEA in the United Kingdom invites applications for a deputy store manager to co-lead the store with the store manager, driving exceptional commercial, operational and people results.You ... Show more
Ayvaz Pizza LLC is seeking an experienced Restaurant General Manager to lead one of our Pizza Hut restaurants.You will be responsible for people, product, and profit within your four walls, driving... Show more
A manufacturing company based in North Shields is seeking a Senior Operations Manager to lead operational excellence and ensure timely delivery of products.The role includes managing manufacturing ... Show more
){kind=logo}
