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Delta Hotels by Marriott Manchester Airport
Leisure Shift Leader - Full TimeDelta Hotels by Marriott Manchester Airport • Cheshire, England, United Kingdom
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Leisure Shift Leader - Full Time

Leisure Shift Leader - Full Time

Delta Hotels by Marriott Manchester Airport • Cheshire, England, United Kingdom
21 days ago
Job type
  • Full-time
Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

  • Free Meals on Duty: Enjoy complimentary meals while at work.
  • Uniform Provided: A professional uniform is supplied for all employees.
  • Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
  • Pension Scheme: Participation in The People’s Pension.
  • Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
  • Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
  • Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:

  • Oversee daily operations of the leisure club, ensuring smooth and efficient service.
  • Manage and train reception staff, providing guidance and support to ensure high standards of customer service.
  • Coordinate bookings and reservations for club activities and services.
  • Handle guest inquiries and complaints professionally, resolving issues promptly.
  • Monitor and maintain cleanliness and organization in all areas of the leisure club.
  • Ensure compliance with safety and hygiene protocols to maintain a safe environment.
  • Maintain accurate records of guest interactions, transactions, and staff performance.
  • Assist with inventory management and ordering supplies as needed.
  • Implement improvements based on guest feedback to enhance their experience.
  • Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Safety and Company Policies:

  • Follow all company and safety and security policies and procedures.
  • Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
  • Complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Communicate with others using clear and professional language.
  • Develop and maintain positive working relationships with others.
  • Support the team to reach common goals.
  • Listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience in a customer service role.
  • Supervisory Experience: Preferred.
  • License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

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Leisure Shift Leader - Full Time • Cheshire, England, United Kingdom

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