Charter Events Manager (Cruise Ship)

Working Pattern Hybrid (2 days per week in the office, 3 days working from home) Travel International travel required - a valid UK passport and full UK driving licence are essential. Overview Were looking for a highly organised and proactive Charter Manager to oversee the planning, coordination and delivery of bespoke charter cruises and themed events from start to finish. A charter cruise is when a company, organisation, travel group or special‑interest group books all or part of a cruise ship for a private event. This could include corporate events, themed cruises, incentive trips or exclusive group bookings. Your role is to ensure every aspect of the charter is delivered seamlessly, providing an exceptional experience for both clients and guests. Responsibilities Before the Cruise * Build and maintain strong relationships with clients * Plan and organise charter events and themed cruises * Create and manage project plans and schedules * Coordinate suppliers and key stakeholders * Ensure all teams understand their responsibilities * Manage budgets and monitor project costs During the Cruise * Act as the main point of contact for the client * Ensure all events and activities are delivered as planned * Resolve any issues quickly and professionally * Work closely with ship management and onboard hotel teams * Oversee the smooth delivery of the charter from start to finish After the Cruise * Gather feedback from clients and internal teams * Review project successes and identify areas for improvement * Produce post‑charter reports * Recommend improvements to enhance future charter experiences Benefits * Hybrid working pattern with 2 days in the office and the remainder working from home * 20 days annual leave, increasing each year up to 25 days, plus Bank Holidays * Access to the Sage Benefits platform, offering a range of discounts including retail, gym and cinema savings * Access to a 24/7 GP service, confidential personal counselling, wellbeing support and expert advice * Employee of the Month recognition scheme * Annual Company Performance Reward * A complimentary ex‑UK cruise after successfully completing six months’ service * An additional days annual leave for your birthday after one years service J-18808-Ljbffr