Platform Consultant

Role Overview:

Role: Platform Consultant

Salary: £65,000 + discretionary 10% annual bonus

Location: Remote first - Please note: Candidates must be UK based

The Opportunity:

Our client, a leading SaaS business, is looking for an experienced Platform Consultant to join its growing Project Delivery team.

This is an exciting opportunity to work with enterprise customers, helping them maximise the value of a market-leading platform by translating business requirements into scalable technical solutions. You'll act as the bridge between customers and internal teams, combining technical expertise with strong stakeholder management to ensure successful project delivery.

This isn't a traditional consultancy role focused solely on requirements gathering. You'll take ownership of the technical solution throughout the project lifecycle, working closely with customer technical teams, Product and Delivery to design integrations, provide platform expertise and influence the future direction of the product.

If you enjoy working directly with customers, solving complex technical challenges and delivering impactful software solutions, this could be a great opportunity.

Key Responsibilities:

Customer Consultancy & Solution Design

• Work closely with enterprise customers to understand their business requirements and translate them into platform capabilities
• Own the technical solution throughout the delivery lifecycle, providing guidance to customer technical teams
• Design scalable integration solutions that maximise platform functionality without requiring core product customisation

Technical Expertise & Platform Knowledge

• Act as the subject matter expert for the platform, providing both functional and technical guidance
• Support customers with API functionality, integrations and platform capabilities
• Maintain a strong understanding of system architecture, databases and software development best practices

Cross-Functional Collaboration

• Work closely with Product teams to feed back feature requests, enhancements and customer requirements
• Stay up to date with new product functionality and the wider platform roadmap
• Collaborate with internal delivery teams to ensure projects are delivered successfully

Workshops & Customer Engagement

• Lead functional and technical workshops with enterprise customers throughout project delivery
• Produce clear technical documentation and solution specifications
• Identify opportunities to expand existing customer relationships and support commercial growth

What We're Looking For:

Essential Experience

• Proven experience delivering complex software solutions within a customer-facing consultancy or implementation role
• Experience working with enterprise customers throughout the software delivery lifecycle
• Strong understanding of APIs, software platforms and systems integrations
• Knowledge of databases and system architecture
• Excellent analytical skills with the ability to translate business requirements into technical solutions
• Strong technical documentation and specification writing experience
• Experience facilitating customer workshops and stakeholder meetings
• Excellent communication and stakeholder management skills
• Understanding of the software development lifecycle

Desirable

• Experience working within the retail and/or hospitality technology sector
• Knowledge of software security principles

If you're an experienced Platform Consultant, Solutions Consultant or Technical Consultant looking for a customer-facing role where you can influence solution design and work with enterprise clients on complex software implementations, we'd love to hear from you.

Important Notice:

We are expecting a high volume of applications for this role and while we do our best to respond to as many applicants as we can, it isn't always possible to get back to everyone. With this in mind, if you've not heard from a member of our team within 2 weeks of submitting your CV, please assume that your application has not been successful on this occasion.

Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply.

Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website.