Student Ie Administrator
Location: Hybrid Working
Hours: 35 Hours per Week
Contract: Temporary Assignment
Start Date: ASAP – temporary for 3 months – could extend
Grade: 3 or per hour plus holiday pay
We are seeking a highly organised and customer-focused Student Ie Administrator to provide administrative and financial support within a busy student ie environment.
The successful candidate will be responsible for assisting with student finance administration, processing transactions, responding to queries and delivering a high standard of customer service to students and colleagues. This role requires excellentmunication skills, attention to detail and the ability to manage a varied workload in a fast-paced environment.
Key Responsibilities
•Provide administrative support to the Student Ie Team.
•Process basic financial transactions accurately and efficiently.
•Assist with student fee and ie-related administration.
•Respond to enquiries by telephone, email and face-to-face.
•Deliver excellent customer service to students, staff and external stakeholders.
•Maintain accurate records and update relevant databases and systems.
•Resolve routine enquiries and escalate moreplex matters where required.
•Support the team with general administration duties including data entry, document management and correspondence.
•Ensure all work ispleted in line with departmental procedures and deadlines.
•Contribute to the efficient day-to-day operation of the Student Ie function.
Person Specification
•Essential Skills and Experience
•Excellentmunication skills, both written and verbal.
•Strong customer service experience.
•Experience dealing with enquiries via phone, email and face-to-face.
•Good administrative and organisational skills.
•Basic finance processing experience.
•Ability to work accurately with a high level of attention to detail.
•Proficiency in Microsoft Office, including Outlook, Word and Excel.
•Ability to managepeting priorities and work to deadlines.
•Experience using finance or student record systems.
•Knowledge of tuition fee or ie administration processes.
This opportunity would suit an experienced administrator with strong customer service skills and a background in finance administration, student services or office support. You will be confident dealing with a high volume of queries, providing excellent service and maintaining accuracy when processing financial information.
#4815791 - Leah Lockley
Student Income Administrator • Manchester
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