Location: Hybrid - Manchester or London
Salary: London - £37,854 - £47,319 per annum, pro rata
National - £34,869 - £43,586 per annum, pro rata
Hours: 36 hours per week
Contract Type: Permanent
We have TWO exciting new opportunities for Alternative Dispute Officer's to join our Legal Disrepair team based in Manchester or London
Reporting to the Alternative Dispute Manager you'll be responsible for managing complex legal disrepair disputes from receipt through to resolution, applying Alternative Dispute Resolution (ADR) principles, investigation, negotiation and evidence-based decision making to achieve fair, proportionate and cost-effective outcomes.
This role supports a resolution-focused culture that improves customer experience, increases choice and delivers better outcomes for residents while minimising unnecessary escalation to formal legal proceedings.
We'll look to you to have experience in mediation, dispute resolution, complaint handling and complex case management. Preparing witness statements, collating evidence, trial preparation and attending or representing the organisation at court hearings when required.
If you have experience managing legal disrepair cases, housing-related disputes and understand Alternative Dispute Resolution principles and dispute resolution models then we would like to hear from you.
Please review the full ro...
Alternative Dispute Officer • Manchester, Greater Manchester, UK
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