Primary Care Centre Assistant (PCCA) - Minimum hours Contract STW (Non-clinical)

As a result of continued growth, are seeking to recruit a Primary Care Centre Assistant (PCCA) to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Shropshire, Telford & Wrekin on a minimum hours contract.

*Working on a minimum hours basis* offers the ability to work flexibly, choosing shifts available based on our evolving operational need. Whilst there is a 2 shift per month minimum commitment, you will be able to opt in to a greater number of shifts up to a maximum of 37.5 hours/week.

Kindly note that the minimum hours contract is offered on a 12-month time-bound basis, with the potential for renewal subject to operational needs.

About the role:

As an Primary Care Centre Assistant (PCCA), you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the Shropshire, Telford & Wrekin locality.

We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.

A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.

Our Urgent Care service operates across Shropshire, with operational bases in Telford, Shrewsbury, Bridgnorth, Ludlow and Whitchurch. If successful your rota may include a variety of the below hours:

• Monday – Friday 18.30/18.45/19:00-00.00 (Evenings)
• Monday – Friday 23:45 – 07:00 (Overnights)
• Saturday - Monday 07:00 – 07:00 (Encompassing AM/PM/Evening or Overnight Shifts)

Your key duties will include:

Driving

• Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management:

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided

The Primary Care Centre Assistant role is varied and requires a flexible and resilient approach. You will be expected to undertake a broad range of duties, including periods of prolonged sitting (for example, at a reception desk or in a vehicle), alongside more physically demanding tasks such as moving and carrying emergency equipment and delivering CPR at floor level when required.

As part of the role, you must be comfortable working in both clinical and mobile environments, responding to the needs of the service as they arise.

Please note that all successful candidates will be required to undertake and pass a driver’s medical in line with role requirements.

About you

As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

You will be required to:

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.

About us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Shropshire, Telford and Wrekin locality.

We exist to simplify healthcare and improve lives by making care feel instant, intelligent and human.

HealthHero is Europe’s largest digital health provider, delivering 4 million consultations per year. But we’re just getting started. We’ve built a seamless digital clinic that brings body and mind together — from GP appointments and mental health support to long-term condition management. By sitting behind the world’s leading insurers and employers and supporting public health systems, we make it easier for millions of people to get the care they need, exactly when they need it.

We are a high-growth, capital-backed business with a sophisticated scale strategy. Our team is a unique blend of those with strong digital experience, management consultants, creatives and industry-leading clinical experts.

We aren’t just digitising appointments; we’re building the next generation of healthcare. We’re creating an AI-powered, always-on ecosystem that learns from every interaction to shift the needle from reactive treatment to proactive, sustainable health. At HealthHero, we are digital when it should be and human where it counts.

Join us, and help build a next generation health system the world is waiting for.

Why us?

Our values guide us, every day we strive to ) – and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care and to familiarise yourself with our .

What we offer:

• A competitive rate of pay with evening and weekend enhancements of up to £17.16/hr (dependent on shift times)
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.

Apply:

If you would like to make a difference and think this is the role for you, we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at

Closing Date: Friday 14th August 2026 (5pm)

Working bases: Telford/ Shrewsbury/ Bridgnorth/ Ludlow/ Whitchurch

Additional information

*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.

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