The AI Adoption Lead leads the overall post-sale value realization strategy for Nexus Black. You are responsible for building scaling and managing the AI Adoption Engineering organizationensuring customers achieve repeatable early wins expanded value realization and long-term strategic partnership.
This executive role sets the vision defines operating models influences GTM and product strategy and drives portfolio-level adoption outcomes.
Key Responsibilities
Post-Sale Customer Leadership
Set the strategy for post-sale relationship ownership and first-value acceleration.
Serve as executive sponsor for key enterprise customers.
Ensure consistency of customer outcomes across the entire adoption organization.
Build a world-class customer experience aligned with company strategy.
Product-Focused Adoption
Define adoption methodologies for Nexus Black Loops and Embedded AI at scale.
Ensure the organization is trained and enabled on evolving product capabilities.
Partner with Product leadership to align roadmap with customer needs.
Drive innovation in workflows integrations and AI-enabled customer processes.
Outcome & Value Realization
Own portfolio-wide KPIs around adoption time-to-first-value retention and expansion.
Establish enterprise frameworks for value quantification and success planning.
Ensure whitespace discovery and strategic expansion opportunities are consistently surfaced.
Partner with Sales Leadership on revenue strategy and renewal processes.
Technical Enablement & Execution
Oversee execution quality for POCs pilots and scaled rollouts.
Ensure the team operates with excellence across configuration integration and technical troubleshooting.
Drive cross-team coordination between Product Engineering and Support.
Create long-term organizational capability for high-complexity customer use cases.
Cross-Functional Collaboration
Represent the customer voice at the executive level shaping company-wide strategy.
Collaborate with Product Engineering and GTM leadership on roadmap and go-to-market alignment.
Lead hiring mentoring coaching and performance development across all adoption roles.
Champion customer advocacy references and thought leadership programs.
What Were Offering
Qualifications :
Skills & Competencies
Strategic planning and operational excellence.
Deep understanding of AI adoption and enterprise value realization.
Ability to scale teams processes and customer impact.
Qualifications
Essential
10 years in Customer Success Solutions Engineering or technical leadership roles.
Strong track record scaling post-sale functions.
Executive-level experience with AI automation or enterprise software.
Preferred
Experience overseeing large technical teams or customer portfolios.
Deep expertise in enterprise AI strategy and digital transformation.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
Yes
Employment Type :
Full-time
AI Adoption Lead • Surrey, England, UK
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