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Right Now Recruitment
Import ManagerRight Now Recruitment • Colnbrook, ENG, GB
Import Manager

Import Manager

Right Now Recruitment • Colnbrook, ENG, GB
18 days ago
Job type
  • Full-time
Job description

Job Description

Right Now Group are proud to be representing a well-established international freight forwarding business in their search for an experienced Import Manager to join their Heathrow operation.

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This is a fantastic opportunity for a proven freight forwarding professional to take ownership of a busy import department, leading a team while ensuring exceptional customer service, operational efficiency and customs compliance.

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If you're an experienced Import Manager, Imports Supervisor or Freight Forwarding Team Leader ready to step into a senior management role, we'd love to hear from you.

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Import Manager - Responsibilities

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As the Import Manager, you will be responsible for:

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  • Leading, coaching and developing the Import Operations team.
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  • Managing day-to-day import operations across Air Freight, Customs and multimodal movements.
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  • Ensuring departmental KPIs, service levels and productivity targets are achieved.
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  • Acting as the senior escalation point for operational, customs and customer service matters.
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  • Building and maintaining strong relationships with customers, airlines, overseas agents and HMRC.
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  • Supporting customer implementations and attending customer review meetings.
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  • Managing departmental budgets, costs and overall financial performance.
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  • Driving continuous improvement initiatives across the department.
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  • Recruiting, developing and retaining a high-performing operations team.
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Import Manager - Requirements

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To be successful in this role you will ideally have:

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  • 7-10 years' experience within Freight Forwarding, Customs or Import Operations.
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  • A minimum of 5 years' experience managing operational teams within a freight forwarding environment.
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  • Strong knowledge of Air Freight Imports, Customs Brokerage and multimodal freight movements.
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  • A solid understanding of HMRC regulations and customs compliance.
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  • Experience managing KPIs, SLAs, productivity and operational performance.
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  • Commercial awareness, including budget management and cost control.
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  • Strong leadership, coaching and people management skills.
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  • Excellent communication and stakeholder management abilities.
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  • A proactive approach with a passion for continuous improvement.
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Import Manager - Desirable Experience

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It would also be advantageous if you have experience with:

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  • Air Freight Import Operations
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  • Customs Brokerage
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  • Customer Business Reviews
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  • Process Improvement Projects
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  • Team Development & Succession Planning
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  • Working closely with commercial and sales teams
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Salary & Benefits

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As the successful Import Manager, you will receive:

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  • Up to £65,000 Basic Salary
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  • Car Allowance
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  • Monday to Friday Working Hours (09:00 - 17:30)
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  • 26 Days Annual Leave plus Bank Holidays
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  • Long-term career progression
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  • Opportunity to lead a successful import operation within an established international freight forwarder
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Apply Now

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If you're an experienced Import Manager, Air Freight Import Manager, Freight Forwarding Operations Manager or Imports Team Leader looking for your next challenge, we'd love to hear from you.

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Apply today or contact Right Now Group for a confidential discussion.

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Import Manager • Colnbrook, ENG, GB

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