Patient Experience Lead Spire Methley Park Hospital Private Hospital 22.5 hours per week Full Time Permanent Excellent Benefits
Spire Methley Park Hospital have an exciting opportunity for a Patient Experience Lead to leadand drive improvements to the patient experience. This role is a Part time role 22.5 hours Position in the Quality and Governance team.
Our vision is to be recognised as a world-class healthcare provider bringing together the best people dedicated to creating excellent clinical environments and delivering the highest quality patient care.
Duties and responsibilities:
To lead and drive improvements to the patient experience utilising all information available within Spire. Monitor any changes made and ensure initiatives are trialled reviewed and embedded.
The post holder must demonstrate excellent communication and interpersonal skills with ability to influence change. Must also be able to interrogate data and turn into meaningful actions to deliver positive change.
The post holder isresponsible for ensuring that there is a focus on the delivery of person centre approach to the resolution of complaints concerns and enquiries from patients and carers promoting patient involvement and using all patient and carer/ family feedback to improve practice processes and experience.
The post holder needs to be proactive in dealing with issues without instruction as appropriate be a self-starter and be able to chair and inspire the patient experience committee.
Who were looking for:
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
We commit to our employees well-being through work life balance on-going development support and reward.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
Our people are our difference; its their dedication warmth and pursuit of excellence that sets Spire Healthcare apart.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England Wales and Scotland Spire Healthcare provides diagnostics inpatient day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference its their dedication warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Required Experience:
IC
Quality and Governance Specialist Patient Experience • Methley, England, UK
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