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Jackson Hogg
3rd Line EngineerJackson Hogg • Gateshead, Tyne and Wear, UK
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3rd Line Engineer

3rd Line Engineer

Jackson Hogg • Gateshead, Tyne and Wear, UK
30+ days ago
Salary
£55,000.00 yearly
Job type
  • Full-time
Job description

An exciting opportunity has arisen for a Senior Infrastructure Engineer to join a highly skilled Managed Services team.

You'll be responsible for handling technical escalations, managing complex incidents, supporting infrastructure projects, and acting as a senior technical resource across both cloud and on-premise environments.

This role is ideal for someone who enjoys solving challenging technical problems while helping develop and support a wider engineering team.

What You'll Be Doing

  • Resolving high-priority and complex technical issues
  • Managing major incidents from investigation through to resolution
  • Supporting customer infrastructure projects and deployments
  • Providing guidance and mentoring to support engineers
  • Working across Microsoft 365, Azure, Exchange, virtualisation, networking, and security technologies
  • Producing technical documentation and knowledge articles
  • Contributing to continuous service improvement initiatives

Essential Skills

  • Strong experience within a Managed Services Provider (MSP)
  • Expertise supporting Microsoft infrastructure technologies
  • Knowledge of Azure, Microsoft 365, Exchange, networking, and firewalls
  • Experience with virtualisation platforms
  • Strong customer-facing communication skills
  • Proven troubleshooting and problem-solving capabilities
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3rd Line Engineer • Gateshead, Tyne and Wear, UK

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