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Park Avenue Recruitment
Repairs Resolution ManagerPark Avenue Recruitment • Essex, Essex, UK
Repairs Resolution Manager

Repairs Resolution Manager

Park Avenue Recruitment • Essex, Essex, UK
18 days ago
Job type
  • Temporary
Job description
Interim Repairs Resolution Manager Essex | Hybrid working | Contract role | £350.00pd umbrella I'm currently supporting a housing provider in Essex that is looking for an experienced Repairs Resolution Manager to join its Housing Repairs service. This is a broad operational management role with responsibility for supporting the wider repairs function, leading the support team and driving strong performance across complaints, correspondence, contractor management and financial monitoring. Key responsibilities Managing and developing a team of support staff Ensuring repairs complaints, correspondence and MP/Councillor enquiries are handled within agreed timescales Monitoring service KPIs and addressing areas of underperformance Reviewing contractor performance and escalating concerns where required Producing financial and performance reports Supporting the monitoring of responsive repairs budgets Overseeing repair orders, invoices and management-system records Supporting the recovery of leaseholder and rechargeable repair costs Deputising for the senior repairs manager when required What they're looking for Strong experience within housing repairs, complaints or property services Previous experience managing and developing staff Confidence overseeing complex complaints and high-level correspondence Experience monitoring contractor and service performance Strong analytical, reporting and stakeholder-manage...
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Repairs Resolution Manager • Essex, Essex, UK

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