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HiBob
Senior CX Investigator & Resolution LeadHiBob • London, England
Senior CX Investigator & Resolution Lead

Senior CX Investigator & Resolution Lead

HiBob • London, England
18 days ago
Job type
  • Full-time
Job description
HiBob is seeking a Senior Customer Experience Specialist to own investigations and resolutions of complex customer issues within a fast-moving SaaS environment. You will work across Customer Experience and Engineering, leading calls and producing clear investigations to accelerate resolutions. You’ll partner with CX Engineering, Product and Engineering teams, mentor peers, and help develop playbooks while continually improving processes and customer outcomes. J-18808-Ljbffr
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Senior CX Investigator & Resolution Lead • London, England

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