Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Sandy Row Belfast
Note: This position would require you to work every Sunday with potential extra hours during the week depending on availability.
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
Opening and closing the shop
Managing and guiding the shop team
Cash management procedures
You will have the opportunity to manage on occasion which will lead to further development opportunities.
Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
Keeping and maintaining shop presentation standards to a high quality throughout your working day.
Ensure that all procedures (safety, compliance and shop operations) are always followed.
Passionate about working within a team environment.
Adhere to Social Responsibility duties.
To introduce customers to our many in shop and online offerings/products.
Knowledge, Skills and Experience
Essential Skills and Experience
Customer service focused
Operate with trust and integrity
Flexibility as business operates 7 days a week
Be adaptable to shop environment
Great attention to detail and strong numeracy skills
An enthusiastic people person who can work on own initiative and as part of a team
A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
Ambitious and driven to progress within the company
To promote the company brand and be results focused
Excellent communication skills
Problem solve and think creatively
Be organised, reliable and dependable
A proven good cash handing approach
Desirable Skills and Experience
Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Customer Service Assistant - Sandy Row (Sunday Work) • Belfast, Northern Ireland, United Kingdom
Customer Service Advisor - Natwest/Ulsterbank Belfast at TieTalent.Belfast City Centre, Northern Ireland, United Kingdom.Looking for a permanent, rewarding role in Belfast City Centre that fits aro... Show more
A leading leisure and family entertainment venue in Lisburn is seeking an experienced Assistant General Manager.The ideal candidate will have over 3 years of senior management experience in a fast-... Show more
Pandora in Belfast is looking for an Assistant Store Manager to support retail operations and lead a high-performing team.This opportunity demands strong commercial acumen, excellent communication ... Show more
Highly Competitive Salary | Monthly Bonus Scheme (10–20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits.You will be required to work the following day... Show more
TieTalent Belfast, Northern Ireland, United Kingdom.Join to apply for the Customer Service Advisor- Natwest role at TieTalent.Looking for a permanent, rewarding role in Belfast City Centre that fit... Show more
A leading retail company seeks an Assistant Store Manager in Belfast to inspire teams and enhance customer experiences.In this full-time role, you'll manage varied tasks from overseeing operations ... Show more
We're more than just a shoe brand-we have been at the forefront of innovative shoemaking since its foundation in 1825.That's right! 200 years! If you have a great attitude, love working with people... Show more
Highly Competitive Salary | Monthly Bonus Scheme (10–20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits.You will be required to work the following day... Show more
PPG Industries (UK) Limited is seeking an Assistant Store Manager for their Johnstone’s Decorating Centre in Carrickfergus.This full-time, permanent position offers a competitive salary along with ... Show more
Lovisa is global, and its growth is infectiously energetic.All first-time applicants will receive by return mail an invitation to complete a Lovisa Arctic Shores assessment.To find out more, please... Show more
Location: 523 - 525 Oldpark Road , Belfast, BT14 6QU.Contract: 12 hours per week + regular overtime, permanent contract, part time.Working pattern: Closing shifts from mid-afternoon through to late... Show more
Position Snapshot Nestlé UK & Ireland Nespresso Retail - Boutique Sales Assistant Belfast £12.Potential Bonus + Excellent Benefits + Development Pathway This is a 24 hours / 3 days a week permanent... Show more
Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs o... Show more
Brenntag – Belfast, Northern Ireland, United Kingdom.Support all selling roles across all industries.Process orders – entry, invoicing, and follow‑up.Support Account Managers (internal and external... Show more
Workday Support Consultant (Pay Transparency Analyzer).As a Workday PTA Support Consultant, you’ll be part of a dynamic team dedicated to providing ongoing support for our global Pay Transparency A... Show more
Anthropologie in Belfast is looking for a dedicated leader to enhance the store experience and culture.This role involves training associates and ensuring customer satisfaction through strong leade... Show more
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers.With opportunities for career development, JD Group is the pla... Show more
Provide customer service, support customer financial goals, and educate them on banking options. Show more
%20Limited){kind=logo}
