Become a Londoner
Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.
At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.
We are currently recruiting for a Guest Relations Manager to join and lead our Front of House Team at our super-boutique 5-Star The Londoner Hotel.
Overview:
As the Guest Relations Manager at the Londoner you will work closely with all departments in the hotel with the sole purpose of delivering bespoke service at all times.
The aim of the role is also to monitor the traffic in the public areas and help manage staffing levels to respond to any needs of guests.
Guest Relations Manager navigates the movement of FO teams making sure that the adequate staffing levels are present in relevant hotel public areas at all times.
Attempts to anticipate service interactions by observing the surroundings of the hotel with the particular focus on arriving/ departing vehicles.
Creates a WOW factor by providing FO team members with live and relevant information about guests they are interacting with.
About You:
Company Benefits:
Competitive salary
28 days Holiday per annum including Bank Holidays increasing with long service
Complimentary hot meals, salad bar and unlimited beverages provided daily
Recommend a Friend Scheme of up to £500 per friend recommended.
Annual complimentary night stays within our hotels
Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
Access to a discount platform for all of the most popular stores and outlets
Auto enrolment into our company pension scheme
Regular social events across all hotels
Annual company recognition events held in January each year
Wellbeing champions across all of our hotels
Access to our company doctor for medical appointments and occupational health support
Access for all hosts to our online learning platform Edwardian Academy
Opportunities for promotion and a wide range of training programs to support your development
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the Uk. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Relations Manager • London, United Kingdom
Sexy Fish is an iconic and luxurious dining destination nestled in the heart of London's vibrant Mayfair.Renowned for its exquisite Japanese cuisine, stunning décor and impeccable service, Sexy Fis... Show more
We are looking for an experienced.Rapport, supporting a prestigious multinational client in the professional services sector based in the heart of the city.This is an exciting opportunity to lead a... Show more
International Rooms Sales Manager.Portfolio: Luxury Hotels & Serviced Apartments.MCR Property Group is a leading UK real estate investment and development company with over 30 years of experience a... Show more
Lead the Food & Beverage department to deliver on the hotel’s purpose, brand promise, and strategic priorities.Oversee operations across all venues, ensuring service excellence, guest satisfaction,... Show more
Travelodge is seeking an enthusiastic Hotel Manager for their London Raynes Park location, offering both Full Time and Part Time roles.You will lead and coach teams, ensuring outstanding customer e... Show more
Guest Services Manager - London.Europe! With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with exceptional properties across iconic Eur... Show more
Resort Manager vacancy in London England.London Hilton Hotel urgently needs the services of qualified, hardworking and determined personnel, within and outside the United Kingdom who are willing to... Show more
Novotel London Blackfriars is seeking an experienced Rooms Division Manager to lead our Reception and Housekeeping teams.You will oversee daily operations, ensuring top-tier guest service, cleanlin... Show more
A luxury hospitality hotel in London seeks a Guest Relations Rooms Controller.Responsible for ensuring seamless guest experiences, you will manage room assignments, collaborate with departments, an... Show more
A premium hospitality group in London is looking for an experienced Hotel Manager to oversee day-to-day operations.The successful candidate will ensure high service standards and guest satisfaction... Show more
Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin... Show more
King's Cross is looking for a dedicated Assistant General Manager to support daily operations.This full-time role includes working with the General Manager and managing the restaurant floor, kitche... Show more
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.This role establishes and drives a positive working environm... Show more
Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with u... Show more
Lane7 - Camden is seeking a Deputy General Manager to lead the venue operations and drive exceptional guest experiences.You will work closely with the General Manager, shaping standards, culture, a... Show more
Millennium Hotels UK/EU is seeking a Hotel Manager for Chelsea Harbour Hotel and Spa in Greater London.You will oversee the commercial teams and work alongside the General Manager to elevate guest ... Show more
Lead the Food & Beverage department to deliver on the hotel’s purpose, brand promise, and strategic priorities.Oversee operations across all venues, ensuring service excellence, guest satisfaction,... Show more
A leading real estate investment company seeks an International Rooms Sales Manager to generate high-value room revenue from the Middle East and North America markets.The role requires driving occu... Show more
Millennium Hotels & Resorts New Zealand is seeking a Hotel Manager for Chelsea Harbour Hotel and Spa, responsible for leading the Commercial teams to success.This role involves strategic planning, ... Show more
Hard Rock Hotel Cancun is seeking a Retail Assistant General Manager at Hard Rock Cafe Piccadilly Circus, London.This role involves directing retail operations, enhancing guest experiences, and ens... Show more
