Technical Support Officer (Building Control)

Job Description
Technical Support Officer (Building Control) – 2 Month Contract

Location: Maldon, Essex
Rate: £23.05 per hour (Umbrella)
Contract: 2 Month Contract (Potential Extension)
Hours: 37 Hours Per Week
Working Pattern: Hybrid Working – 2 Days Per Week Office-Based
Pay: Bi-weekly

Summary

We are seeking a dedicated Technical Support Officer (Building Control) to join our dynamic Local Authority Building Control Team. This role is ideal for an experienced administrator or technical support professional with a background in Building Control, Planning, Property, Construction, or Local Authority. As the first point of contact for Building Control enquiries, you will facilitate the efficient processing of Building Regulation applications, maintain precise records, and provide essential administrative support to Building Control Surveyors. Your contribution will ensure that customers receive a professional and responsive service, all while adhering to legislative and regulatory frameworks.

Responsibilities

• Building Control Administration
  • Efficiently process Building Regulation applications.
    
  • Maintain accurate Building Control records and databases.
    
  • Assist Building Control Surveyors with administrative and technical tasks.
    
  • Process application documentation in line with procedures and legislation.
    
  • Ensure customer and application records are accurate and current.
    
• Customer Service & Enquiries
  • Serve as the first point of contact for Building Control enquiries.
    
  • Respond to customer enquiries professionally and efficiently.
    
  • Assess enquiries and take appropriate action.
    
  • Escalate complex issues to Building Control Surveyors or the Building Control Manager as needed.
    
  • Deliver a positive customer experience throughout the application process.
    
• Information Management
  • Maintain and update customer records and information systems.
    
  • Ensure compliance with Data Protection legislation.
    
  • Verify and validate information before processing.
    
  • Manage electronic and manual records accurately.
    
• Technical Support
  • Support Building Control Officers with application administration and case management.
    
  • Assist with obtaining and processing reports and technical information.
    
  • Provide background information to support Building Control decision-making.
    
  • Assist in preparing documentation and correspondence.
    
• Risk & Compliance
  • Identify potential risks and escalate issues appropriately.
    
  • Support service delivery in accordance with legislation, policy, and professional standards.
    
  • Maintain confidentiality at all times.
    
  • Assist in identifying potential fraud or irregularities.
    
• Service Improvement
  • Support continuous improvement of Building Control processes and procedures.
    
  • Identify more efficient ways of working.
    
  • Support knowledge sharing and best practices across the service.
    
  • Contribute to developing a customer-focused service.
    
• Team Support
  • Collaborate with Building Control Surveyors and colleagues across the Council.
    
  • Assist with workload management and service priorities.
    
  • Provide support for escalated service issues as required.
    
  • Contribute positively to team objectives and performance standards.
    

Requirements

Requirements:

• Essential
  • Experience in Building Control, Planning, Local Authority, Construction, Property, or Technical Administration.
    
  • Good understanding of Building Control functions and associated legislation.
    
  • Strong administrative and customer service experience.
    
  • Experience processing applications, records, reports, or technical documentation.
    
  • Excellent attention to detail and accuracy.
    
  • Strong communication and customer service skills.
    
  • Ability to manage enquiries and identify when escalation is required.
    
  • Proven ability to follow procedures and workflows accurately.
    
  • Strong IT skills with the ability to learn new systems quickly.
    
  • Minimum of 5 GCSEs (or equivalent experience).
    
• Desirable
  • Previous Local Authority experience.
    
  • Experience supporting Building Control or Planning teams.
    
  • Knowledge of Building Regulations and associated legislation.
    
  • Experience responding to information requests and maintaining technical records.
    
  • Evidence of Continuous Professional Development (CPD).
    

About the Organisation

Our client is a forward-thinking Local Authority dedicated to delivering high-quality public services and providing excellent support to residents, businesses, and stakeholders. The Building Control team is integral in ensuring development across the borough meets legislative and regulatory standards while delivering an efficient, professional, and customer-focused service. The successful candidate will join a supportive team environment where quality service delivery, continuous improvement, and excellent customer care are paramount.

What's on Offer?

• £23.05 per hour (Umbrella)
  
• 2 Month Contract with Potential Extension
  
• Location: Maldon, Essex
  
• 37 Hours Per Week
  
• Hybrid Working – 2 Days Office-Based
  
• Bi-weekly Pay
  
• Opportunity to work within a respected Local Authority Building Control Team
  
• Varied role involving customer service, technical administration, and regulatory support
  
• Excellent opportunity for candidates with Building Control, Planning, Construction, Property, or Local Government experience
  

Applications are particularly welcomed from candidates with experience as a Technical Support Officer, Building Control Administrator, Planning Support Officer, Technical Administrator, Property Administrator, Local Authority Administrator, Customer Service Officer, or Business Support Officer.


Requirements
Person Specification Qualifications Essential Minimum of 5 GCSEs or equivalent experience. Desirable Relevant qualification in Business Administration, Construction, Building Control, Planning, Property, or Local Government Administration. Evidence of Continuous Professional Development (CPD). Knowledge Essential Understanding of Building Control functions and processes. Knowledge of customer service principles. Understanding of information management and data protection requirements. Knowledge of office administration procedures. Desirable Knowledge of Building Regulations and related legislation. Understanding of Local Authority Building Control services. Knowledge of planning and construction environments. Experience Essential Experience in an administrative or technical support role. Experience processing applications, documentation, or records. Experience delivering excellent customer service. Experience managing enquiries and responding to information requests. Experience maintaining accurate records and databases. Desirable Previous Local Authority experience. Experience supporting Building Control or Planning teams. Experience working within a property, construction, or regulatory environment. Skills & Competencies Essential Excellent administrative skills. Strong attention to detail and accuracy. Excellent communication skills. Strong customer service skills. Good organisational and time management skills. Ability to prioritise workloads and meet deadlines. Strong problem-solving skills. Good Microsoft Office and IT skills. Ability to work independently and as part of a team. About the Organisation Our client is a forward-thinking Local Authority committed to delivering high-quality public services and providing excellent support to residents, businesses, and stakeholders. The Building Control team plays a key role in ensuring development across the borough meets legislative and regulatory standards whilst delivering an efficient, professional, and customer-focused service. The successful candidate will join a supportive team environment where quality service delivery, continuous improvement, and excellent customer care are at the heart of everything they do. What's on Offer? £23.05 per hour (Umbrella) 2 Month Contract with Potential Extension Location: Maldon, Essex 37 Hours Per Week Hybrid Working – 2 Days Office-Based Bi-weekly Pay Opportunity to work within a respected Local Authority Building Control Team Varied role involving customer service, technical administration, and regulatory support Excellent opportunity for candidates with Building Control, Planning, Construction, Property, or Local Government experience Applications are particularly welcomed from candidates with experience as a Technical Support Officer, Building Control Administrator, Planning Support Officer, Technical Administrator, Property Administrator, Local Authority Administrator, Customer Service Officer, or Business Support Officer.