Directorate Support Officer

Job Description
Support Officer – Housing Services – 7 Month Contract

Location: Catford, London
Rate: £25.93 per hour (Umbrella)
Contract: 7 Month Contract
Hours: Full Time
Working Pattern: Hybrid Working – 3 Days Office-Based (Monday plus two additional days) and 2 Days Working from Home
Pay: Bi-weekly

Summary

We are seeking a skilled Support Officer to join our Housing Services team on a 7-month contract. This role is crucial in providing high-quality administrative and business support, ensuring the smooth operation of housing repairs, disrepair cases, damp and mould programmes, and complaints management. The successful candidate will be instrumental in coordinating works, maintaining accurate records, and supporting both residents and stakeholders, thereby contributing significantly to the efficiency of housing operations.

Responsibilities

• Housing Repairs & Disrepair Support:
  • Provide administrative support for housing repairs and maintenance services.
    
  • Process and monitor repair orders through to completion.
    
  • Ensure appropriate Schedule of Rates (SOR) codes are applied.
    
  • Liaise with residents, contractors, surveyors, housing officers, and other stakeholders.
    
  • Monitor progress and resolve issues affecting service delivery.
    
• Damp & Mould Case Coordination:
  • Support the delivery and coordination of damp and mould programmes.
    
  • Schedule and monitor inspections and repair works.
    
  • Coordinate activities between contractors, residents, surveyors, and support agencies.
    
  • Proactively identify and resolve barriers to service delivery.
    
• Customer Service & Complaint Resolution:
  • Respond to enquiries from residents and service users.
    
  • Assist with complaints handling and service requests.
    
  • Work with colleagues to ensure responses are delivered within agreed deadlines.
    
  • Deliver excellent customer service and maintain positive stakeholder relationships.
    
• Administrative & Business Support:
  • Provide proactive administrative support across Housing Services.
    
  • Process incoming correspondence and documentation.
    
  • Maintain accurate records, logs, registers, and electronic filing systems.
    
  • Prepare meeting papers, agendas, and supporting documentation.
    
  • Take accurate notes and minutes where required.
    
• Reporting & Data Management:
  • Collate and analyse service information.
    
  • Produce reports on repairs performance, contractor performance, inspections, disrepair cases, and service delivery activity.
    
  • Support the development and maintenance of management information systems.
    
  • Ensure records are accurate, up-to-date, and compliant with Council requirements.
    
• Financial Administration:
  • Process purchase orders, invoices, compensation payments, and fees.
    
  • Assist with budget monitoring and financial reporting.
    
  • Ensure financial records are accurate and maintained appropriately.
    
  • Support financial administration processes within the service.
    
• Meetings & Events:
  • Organise meetings, inspections, case conferences, and service reviews.
    
  • Coordinate diaries, invitations, venues, travel, and supporting documentation.
    
  • Assist with training events and service-related activities.
    
• Partnership Working:
  • Build effective working relationships with residents, contractors, surveyors, housing officers, legal services, social care teams, health services, and external agencies.
    
  • Support collaborative working across Housing Services and the wider Council.
    
• Compliance & Governance:
  • Ensure compliance with data protection requirements, safeguarding policies, health & safety procedures, and Council policies and procedures.
    
  • Maintain confidentiality and professionalism at all times.
    

Requirements

Requirements:

• Essential:
  • Strong administrative experience within Housing, Property Services, Repairs, Maintenance, Local Government, or a similar environment.
    
  • Experience coordinating repairs, maintenance works, or service delivery activities.
    
  • Experience dealing with residents, contractors, surveyors, and internal stakeholders.
    
  • Excellent customer service and communication skills.
    
  • Experience using IT systems for record management, reporting, and administration.
    
  • Strong organisational skills with the ability to manage competing priorities.
    
  • Experience producing reports, statistics, and management information.
    
  • Experience processing financial information, purchase orders, invoices, or payments.
    
  • Ability to work independently and as part of a team.
    
• Desirable:
  • Previous Local Authority experience.
    
  • Experience supporting Housing Repairs, Disrepair, Damp and Mould, or Property Services teams.
    
  • Experience working with Schedule of Rates (SOR) codes.
    
  • Experience dealing with complaints and contractor performance monitoring.
    
  • Experience using housing management, repairs, or asset management systems.
    

Working Environment

• Based in Catford, London.
  
• Hybrid working arrangement: 3 days office-based each week (Monday plus two additional days) and 2 days per week working from home.
  
• Fast-paced Housing Services environment with regular interaction with residents, contractors, surveyors, and internal teams.
  

What's on Offer?

• £25.93 per hour (Umbrella)
  
• 7 Month Contract
  
• Location: Catford, London
  
• Hybrid Working – 3 Days Office-Based and 2 Days Home Working
  
• Bi-weekly Pay
  
• Opportunity to support a busy Housing Service delivering essential repairs and resident services.
  
• Varied role involving housing repairs, disrepair, damp and mould, reporting, customer service, and business support.
  
• Excellent opportunity for candidates with Housing Administration, Repairs Administration, Property Services, Resident Services, or Local Government experience.
  

Applications are particularly welcomed from candidates with experience as a Support Officer, Housing Administrator, Repairs Administrator, Business Support Officer, Property Services Administrator, Housing Assistant, or Local Authority Administrative Officer.


Requirements
Person Specification Experience Essential Administrative experience within a busy office environment. Experience working with customers, service users, or stakeholders. Experience managing records and databases. Experience coordinating workloads and monitoring progress. Experience producing reports and statistical information. Experience processing financial transactions or purchase orders. Desirable Local Authority experience. Housing Services experience. Repairs and Maintenance experience. Contractor management support experience. Damp and Mould or Disrepair casework support experience. Skills & Competencies Essential Excellent written and verbal communication skills. Strong organisational and administrative skills. Excellent customer service skills. Ability to prioritise and manage a busy workload. Strong attention to detail. Good analytical and problem-solving skills. Proficient in Microsoft Office applications. Ability to work effectively with a wide range of stakeholders. Ability to maintain confidentiality and professionalism. Working Environment Based in Catford, London. Hybrid working arrangement. 3 days office-based each week (Monday plus two additional days). 2 days per week working from home. Fast-paced Housing Services environment. Regular interaction with residents, contractors, surveyors, and internal teams. What's on Offer? £25.93 per hour (Umbrella) 7 Month Contract Location: Catford, London Hybrid Working – 3 Days Office-Based and 2 Days Home Working Bi-weekly Pay Opportunity to support a busy Housing Service delivering essential repairs and resident services. Varied role involving housing repairs, disrepair, damp and mould, reporting, customer service, and business support. Excellent opportunity for candidates with Housing Administration, Repairs Administration, Property Services, Resident Services, or Local Government experience. Applications are particularly welcomed from candidates with experience as a Support Officer, Housing Administrator, Repairs Administrator, Business Support Officer, Property Services Administrator, Housing Assistant, or Local Authority Administrative Officer. Provide your feedback on BizChat