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Workforce Staffing Ltd
Customer Service Co-OrdinatorWorkforce Staffing Ltd • Droitwich, Worcestershire, GB
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Customer Service Co-Ordinator

Customer Service Co-Ordinator

Workforce Staffing Ltd • Droitwich, Worcestershire, GB
28 days ago
Salary
£40.00 hourly
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Customer Service Coordinator

Location: Droitwich
Salary: £14.61 per hour | £30,000 per annum
Hours: 40 hours per week, Monday to Friday, with occasional weekend working
Contract: Permanent, Full-Time

Join Our Team

We are looking for a motivated and customer-focused Customer Service Coordinator to join our busy warehouse and transport operation in Droitwich. This is a fantastic opportunity for someone who enjoys building strong customer relationships, solving problems, and working in a fast-paced logistics environment.

As the first point of contact for our customers, you will play a key role in ensuring the smooth receipt, storage, movement, and distribution of stock while delivering an outstanding customer experience.

Key Responsibilities

  • Manage customer orders, ensuring quantity accuracy and communicating delivery timelines with depot staff.
  • Act as the first point of contact for customer and supplier enquiries.
  • Investigate and resolve customer complaints, escalating issues where appropriate.
  • Build and maintain strong relationships with customers and suppliers.
  • Ensure customer requirements are processed accurately, efficiently and within agreed timescales.
  • Support continuous improvement initiatives to enhance customer experience and operational performance.
  • Maintain accurate records and update internal systems and reports.
  • Produce customer KPI reports and performance data.
  • Collate accurate information to prepare customer invoices.
  • Work closely with warehouse and transport teams to ensure excellent service delivery.
  • Promote and maintain a safe working environment in line with company Health & Safety policies.

About You

We're looking for someone who has:

  • Excellent communication and customer service skills, with the ability to build rapport and demonstrate empathy.
  • Previous experience in a customer service, logistics, transport or warehouse administration role.
  • Strong organisational skills with excellent attention to detail.
  • The ability to prioritise workload and work effectively under pressure.
  • Confidence using Microsoft Office and internal business systems.
  • A proactive approach to problem-solving and continuous improvement.
  • A positive attitude and the ability to work both independently and as part of a team.

What We Offer

  • Competitive salary of £14.61 per hour (£30,000 per annum).
  • 40-hour working week, Monday to Friday, with occasional weekend working.
  • Ongoing training and career development opportunities.
  • Supportive, friendly team environment.
  • Opportunity to join a growing and successful business where your contribution is valued.

Apply Today

If you're passionate about delivering outstanding customer service and are looking to develop your career within a fast-paced logistics environment, we'd love to hear from you.

Apply now and become part of our team in Droitwich.

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Customer Service Co-Ordinator • Droitwich, Worcestershire, GB

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