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Brush Group
End User IT Support ManagerBrush Group • Loughborough, Leicestershire, UK
End User IT Support Manager

End User IT Support Manager

Brush Group • Loughborough, Leicestershire, UK
18 days ago
Job type
  • Full-time
Job description
Why choose us?BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence. We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. What's the role?The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH.The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management.Key Responsibilities:
  • Own the IT Service Desk platform ensuring it’s fit for purpose and provides the correct level of reporting on ticket and SLAs
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End User IT Support Manager • Loughborough, Leicestershire, UK

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