Registered office address:
9 Appold Street, London, EC2A 2AP.
Registered in England and Wales
ICSG Ltd trading as Acacium Group
Company registration number 7268397
🌟 We’re Hiring: Compliance Partner
Newcastle-under-Lyme, with hybrid working opportunities once fully trained
£24,785 per annum plus an amazing benefits package!
Permanent, full time
Monday to Friday on a rotating shift pattern: 8:00am – 4:00pm, 9:00am – 5:00pm,10:00am – 6:00pm
Do you enjoy delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Compliance Partner to join our team and help ensure healthcare professionals are ready to work safely and compliantly across our NHS client network.
As a Compliance Partner, you'll play a vital role in guiding healthcare professionals through the pre-employment and compliance process, ensuring all required checks and documentation are completed efficiently. You'll build strong relationships, provide outstanding support, and help create a seamless candidate experience from onboarding through to deployment.
Part of Acacium Group, Bank Partners are the UK's leading independent expert in managed staff bank solutions to the NHS. Bank Partners supports healthcare professionals to work flexibly whilst providing cover for gaps in rosters that would otherwise impact patient safety. We work in partnership with our clients to reduce agency spend, improve governance and elevate their flexible workforce models.
💡 About the Role
In this role, you will:
Proactively call healthcare professionals to chase compliance documents & assist with ensuring all requirements are met so the candidates are ready to work.
Retain healthcare workers by building a continual relationship, gaining buy-in, rapport and trust.
Liaise with our internal teams to gain insight on priority areas and to provide updates on progress.
Manage our shared mailbox, responding to queries from clients and healthcare professionals.
This is a role where your customer service skills will really make a difference.
🎯 What You’ll Bring
We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:
Confidence working with Microsoft packages like Word, Excel and Outlook.
Good written and verbal communication skills.
Attention to detail and accuracy.
🌍 Why Join Us?
Your work will directly shape decisions that improve our services.
You’ll help us maximise value by ensuring data quality.
You’ll be part of a supportive team where new ideas are welcomed.
You’ll have opportunities to learn, grow, and develop your skills.
✨Your Benefits
Pensions scheme, free mortgage broker service & life assurance
Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
Discounts. Shopping, lifestyle & cinema discounts
📚 Experience We’re Looking For
Customer service experience
Any data entry or administrative role in an office
Proven experience dealing with a high volume of calls
If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.
🧩 Inclusion & Accessibility
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
#INDENT2022
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