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NoMad Hotel
Senior HousekeeperNoMad Hotel • London, England, United Kingdom
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Senior Housekeeper

Senior Housekeeper

NoMad Hotel • London, England, United Kingdom
16 days ago
Job type
  • Full-time
Job description

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad London

OVERVIEW OF ROLE



Reporting directly to the Executive Housekeeper, the Senior
Housekeeper is an integral part of the housekeeping operations. Liaising
closely with all hotel departments, the Senior Housekeeper will both lead and
inspire others, to ensure the delivery of timeless and authentic service.



As part of Housekeeping Management team, the ideal candidate
will be responsible for creating a friendly, attentive, and caring environment
for the team and guests.

WHAT WE OFFER

  • £750 Refer a Friend Scheme
  • 50% Employee discount in F&B outlets
  • Pension Scheme
  • Complimentary family meal and quality coffee/hot drinks whilst on duty
  • Growing team with great training and progression opportunity
  • Paid break and annual leave
  • Good work/life balance
  • Your birthday off (paid) after one year of service
  • Hotel discount
  • Hilton discount
  • Wagestream
  • Private Health Care
  • Experience Stay - Breakfast included
  • 5 days of paid sick leave for every rolling 12 months
  • Additional holiday for each completed year of service
  • £20 Uber ride finishing after 1am

EXPECTATIONS
The Senior Housekeeper is expected to:

  • Be professional at all the times
  • Be a positive ambassador of The NoMad throughout your professional career with us.
  • Always adhere to company policies and procedures, including but not exclusive of; compliance policies, HR policies; employee handbook.
  • Genuine passion and care for all things food and product; with an appetite to continue to learn about the produce and dishes we offer across all outlets.
  • To role model The NoMad values and bringing them to life through each and every interaction


MAIN DUTIES & RESPONSIBILITIES
The main responsibilities of the Senior Housekeeper are summarised below, the list is not exhaustive:



  • Performing all duties with care, sense of
    responsibility and positive attitude, ensuring team is energized and feel
    looked after
  • Overlooking all areas of daily operations,
    ensuring everything runs smoothly including Rooms, Public Areas, Laundry
  • Giving daily feedback to team, bringing up any
    areas of concern as well as positive feedback to management
  • Constantly looking for improvements within the
    team, operations, tools, and all areas
  • Opening shifts and acting as coordinator,
    passing messages, dealing with, and assigning guest requests
  • Inspecting rooms throughout the day, maintaining
    high 5* standards in cleanliness and service
  • Communicating with Maintenance regarding rooms
    quality, reporting jobs, blocking Perfect Room Programme rooms, and
    prioritising those accordingly
  • Communicating effectively with all departments
  • Attending relevant meetings in absence of
    Executive Housekeeper or Assistant Executive Housekeeper
  • Perform all duties with care towards our guests
    and colleagues always ensuring guest satisfaction
  • Interact with guests in a caring, respective,
    and positive manner as well as dealing with any issues or complaints that may
    arise
  • Always follow H&S and Standard Operating
    Procedures








Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.

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Senior Housekeeper • London, England, United Kingdom

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