Helpline Advisers (Pool) Salary Scale: NICS EOII £30,458-£31,097 per annum (pro rata for part time) Location: Skainos Centre, Belfast (option of some hybrid working) Contract type: Full and part time, fixed term posts for immediate start and vacancies arising in the next 12 months. Closing date: 17 August 2026 We are recruiting for a pool of Helpline Advisers for immediate start and for vacancies arising in the next 12 months. Do you want to help people know more about their housing rights? If you want to make a difference in peoples lives, join our team as a Helpline Adviser. Previous experience providing housing advice is not essential as Housing Rights provides full training and supervision. About the role You will be working on Housing Rights busy helpline providing specialist, comprehensive, holistic advice and information on the core areas of homelessness, housing debt and housing issues to members of the public and relevant agencies. You will give advice by phone, email, web chat and face-to-face. Our housing helpline and web chat are open Monday to Friday, 9:30am to 4:30pm. About you You will bring: at least 6 months full time (or equivalent part time) experience in a customer contact centre or advice role experience using Microsoft Office and have good typing skills strong people skills strong numeracy and literacy skills You can: explain complex topics clearly, both verbally and in writing work in a fast-paced environment work with people who are in distress and upset work well as part of a diverse team About Housing Rights Housing Rights has been helping people in Northern Ireland deal with housing and homelessness problems since 1964. We help people with their housing and homelessness problems through our helplines and advice work.? We use their experiences to bring change and improvements with our policy work. We educate and inform others working in the housing and advice sectors to help their clients.?? All our work helps us to achieve our vision 'when everyone has a home'.??? What we can offer you We offer our people the following: hybrid and flexible working arrangements to support life-work balance tailored learning and development plans to help you grow in your career a generous 25-day annual leave allowance, plus 12 public holidays (pro rata) enhanced family-friendly policies to support your journey with us a comprehensive employer pension scheme with free life assurance free parking and an accessible office location fun staff events to foster team spirit and engagement employee wellbeing services to support your health a supportive, inclusive, and collaborative work environment a values-driven culture where your contributions truly matter To apply, visit The closing date for this post is 17 August 2026.Late applications will not be accepted. Housing Rights gratefully acknowledges the financial support of the Department for Communities towards this post. Housing Rights greatly values diversity and we actively encourage applications from all sections of the community. REF: HLA/0726 Skills: Active Listening Communication (written and verbal) Questioning skills Telephone Skills Customer Care Empathy problem solving skills. Benefits: Flexitime Paid Holidays Pension Fund Parking
TLNT1_NI
Helpline Adviser TLNT1_NI • Belfast, GB
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