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Customer Liaison OfficerBuild Recruitment • Totnes, UK
Customer Liaison Officer

Customer Liaison Officer

Build Recruitment • Totnes, UK
24 days ago
Salary
£13.00 hourly
Job type
  • Full-time
Job description

Customer Liaison Officer
£13 – £14 ph
Totnes

The role involves being based at an extra care service in Totnes, You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations.

Duties of the role:

  • Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required
  • Communicate effectively with residents and signpost local services
  • Respond promptly to and resolve complaints in line with agreed standards
  • Liaise with contractors to minimise disruption and keep residents informed
  • Work with internal and external teams to address concerns and support safeguarding requirements
  • Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation

Requirements:

  • Experience delivering excellent customer service and acting on feedback
  • Strong communication and collaboration skills
  • Effective problem-solving and decision-making ability
  • Good IT knowledge and administrative skills
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Customer Liaison Officer • Totnes, UK

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