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Service Care Solutions
Housing Customer Service OfficerService Care Solutions • Lyndhurst, ENG, GB
Housing Customer Service Officer

Housing Customer Service Officer

Service Care Solutions • Lyndhurst, ENG, GB
24 days ago
Job type
  • Full-time
  • Temporary
Job description

Job Description

Job title – Housing Customer Service Officer\n
Location – Lyndhurst, SO43 (Hybrid – 50% office / 50% home following training)\n
Contract – Temporary for 4 months + possible extension\n
Hours – Full time 37 hours per week, Monday to Friday\n
Start Date: ASAP \n
\n
\n We're currently recruiting for a Housing Customer Service Officer to join a busy Housing Contact Centre on a temporary basis. This role has been created to provide additional support during a period of system change and increased demand over the winter months.\n
\n
\n Following an initial office-based training period, the role offers hybrid working, with approximately 50% of your time based in the Lyndhurst office. \n
\n
The Role\n
\n
\n As the first point of contact for residents and customers, you'll provide advice and support across a wide range of housing services. You'll manage enquiries via telephone, email and face-to-face, helping to resolve issues at the first point of contact while delivering an excellent customer experience. The role also includes raising repairs, booking appointments, processing payments and accurately recording customer information.\n
\n
Key Responsibilities\n
    \n
  • Handle a high volume of customer enquiries by telephone, email and face-to-face.
    • \n
  • Provide advice and guidance on a range of housing services.
    • \n
  • Raise repairs and book or reschedule contractor appointments.
    • \n
  • Process customer payments and maintain accurate records.
    • \n
  • Record customer feedback, compliments and complaints.
    • \n
  • Update housing systems and ensure customer records remain accurate.
    • \n
  • Provide administrative support to the wider housing team where required.
    • \n
  • Work to service standards and performance targets while delivering excellent customer service.
    • \n
  • Support continuous improvement and adapt to new systems and processes.
    • \n
The Ideal Candidate \n
    \n
  • Previous experience in a customer service or contact centre environment.
    • \n
  • Excellent communication and interpersonal skills.
    • \n
  • Experience dealing with a high volume of customer enquiries.
    • \n
  • Strong IT skills, including Microsoft Word, Excel and Outlook.
    • \n
  • Good attention to detail and accurate data entry skills.
    • \n
  • The ability to work well under pressure and manage competing priorities.
    • \n
  • Experience within housing, local government or repairs services would be advantageous but isn't essential.
    • \n
\n
\n If you have a strong customer service background and enjoy helping customers while working in a fast-paced environment, we'd love to hear from you. Apply today with your latest CV.\n
\n
\n If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to \n
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Housing Customer Service Officer • Lyndhurst, ENG, GB

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