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Product Support EngineerAES • Impington, Cambridgeshire, UK
Product Support Engineer

Product Support Engineer

AES • Impington, Cambridgeshire, UK
27 days ago
Job type
  • Full-time
Job description
Product Support Engineer Location: Cambridge (Hybrid – 3 Days On-Site) Salary: £40,000 – £50,000 + Bonus + Excellent Benefits If you're the type of engineer who enjoys solving complex technical problems rather than simply fixing them, this could be exactly the challenge you've been looking for. Our client is a rapidly expanding, award-winning technology company that has developed one of the world's most advanced robotic systems. Their innovative products are transforming the future of healthcare globally, and due to continued growth they are now looking to appoint a Product Support Engineer to join their Operations team. This is far more than a traditional support role. You'll become the technical expert for complex product issues, working closely with Engineering, Quality, Regulatory and Field Service teams to investigate root causes, improve product reliability and influence future product development. The Role Working as part of a highly collaborative engineering team, you will provide advanced technical support for Field Service Engineers across a global installed base of sophisticated electro-mechanical systems. Other responsibilities will include, but are not limited to: * Providing second and third-line technical support for Field Service Engineers. * Investigating complex technical issues using structured root cause analysis techniques. * Producing high-quality diagn...
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Product Support Engineer • Impington, Cambridgeshire, UK

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