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(ICT) Helpdesk TechnicianAdecco • Gloucestershire, Gloucestershire, UK
(ICT) Helpdesk Technician

(ICT) Helpdesk Technician

Adecco • Gloucestershire, Gloucestershire, UK
17 days ago
Salary
£16.62 hourly
Job type
  • Full-time
  • Temporary
Job description

Join Our Client South Gloucestershire Council's Team as an ICT Helpdesk Technician!

Are you passionate about technology and eager to make a difference in the public services sector? Do you thrive in a dynamic environment where you can support and empower others? If so, we have an exciting opportunity for you!

Position: ICT Helpdesk TechnicianLocation: YateContract Type: TemporaryWorking Pattern: Full TimeHourly Rate: £16.62

As an ICT Helpdesk Technician, you will play a crucial role in providing technical support to their education customers. This is a customer-facing position where your ability to deliver excellent service will shine! You will be working in a fast-paced environment, adapting to the rapid changes in ICT administration and curriculum settings.

What You'll Do:

  • Provide first-line remote support via telephone and remote tools, following established processes.
  • Handle service desk inquiries with professionalism and efficiency.
  • Conduct site visits when necessary to resolve technical issues.
  • Utilise your knowledge of Windows operating systems, M365 products, and relevant software applications to assist users effectively.
  • Collaborate with team members to deliver outstanding service and support.
  • Prioritise workloads to meet peak demands and ensure timely resolutions...
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(ICT) Helpdesk Technician • Gloucestershire, Gloucestershire, UK

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