IT Support Engineer - Farnham (On-Site) - MSSP - £35,000 DOE
Do you enjoy variety in your day-to-day and want to join a growing Managed Security Service Provider where you'll get real hands-on exposure across service desk, projects, and field work?
This Farnham-based MSSP is looking for an IT Support Engineer to join their technical team of 10, supporting around 60 clients and 300 end users across a Microsoft-centric environment. Working with Halo as the PSA, NinjaRMM for remote monitoring, and Acronis for backup, you'll play a key role in keeping client environments running smoothly and securely.
This is a blended role split across service desk tickets, project work, and on-site field visits, so no two days will look the same. Full UK driving licence and access to your own vehicle are essential, as travel to client sites is a regular part of the job.
What you'll be doing:
Get involved in a broad mix of support work, from day-to-day ticket resolution to hands-on project delivery.
- Handling 1st and 2nd line support tickets via Halo, in line with SLAs and best practice.
- Administering and troubleshooting Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint and Intune.
- Monitoring and managing endpoints through NinjaRMM.
- Supporting backup health and issue resolution using Acronis.
- Troubleshooting networking issues across routers, firewalls ...