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Hi-Rise Bread Co.
Assistant Front-of-House ManagerHi-Rise Bread Co. • Cambridge
Assistant Front-of-House Manager

Assistant Front-of-House Manager

Hi-Rise Bread Co. • Cambridge
20 days ago
Job type
  • Full-time
Job description

Hi-Rise Bread Co. is hiring an Assistant Front-of-House Manager! The Assistant FOH Manager is responsible for successfully facilitating all aspects of the customer experience, as well as supervision and support of counter staff. They work 5 shifts per week (~35 hours) while maintaining standards for customer service, accuracy, speed, cleanliness, teamwork, and general work ethic. Evening (until 7pm) and weekend availability required. Minimum 1-year commitment required.

Job responsibilities include but are not limited to:

ADMIN

  • Weekly meetings with FOH Manager and owner
  • Fill in for FOH Manager on their days off
  • Guide and teach counter staff as learning opportunities arise in service

CUSTOMER INTERFACE + ORDER MANAGEMENT

  • Exhibit exemplary customer service in person and over the phone from order placement through pickup
  • Fluency with our menus and point-of-sale system to allow for smooth and efficient transactions
  • Knowledge across all product categories to sufficiently answer customer questions, supported by a thoughtful personal experience with products
  • Ability to work as a shift’s primary barista (training provided)

OPENING, CLOSING + SIDE WORK

  • Ability to perform both pre-opening and post-closing tasks
  • Setup and breakdown of product displays, outdoor dining equipment, etc.
  • Cleaning, restocking, and side work

Some experience – preferably in a front-of-house role at a café or restaurant – in a food service environment is required. The Assistant FOH Manager receives a competitive hourly wage. Opportunities for advancement and additional responsibility are available in a variety of capacities. Benefits include shift meals/beverages and employee discounts.

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Assistant Front-of-House Manager • Cambridge

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