Sports Bar Operations Manager - Leicester Square, London

Sports Bar Operations Manager - Leicester Square, London

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.
It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment.

Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark.

Why Join Us

A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, you can also:

• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

What We Are Looking For

You will be a passionate, dynamic and experienced Sports Bar Manager to lead our team and create an exciting, high energy environment for sports fans from all aspects of sports. You will be sports obsessed, (yes, really!). The ideal candidate is passionate about hospitality, knowledgeable about food and beverage operations, skilled at managing a fast paced bar setting and has a thorough knowledge of all sports. You will be responsible for overseeing daily operations, ensuring exceptional customer service and driving sales while maintaining a fun and safe atmosphere. Most of all, you will LOVE what you do (and your team will too…).

Main Responsibilities

• Lead and manage a team of bar staff, providing guidance, training, and performance evaluations.
• Develop and implement operational strategies to enhance bar efficiency and guest satisfaction.
• Monitor and maintain appropriate levels of bar inventory, including beverages, supplies, and equipment.
• Create and promote sports related events, viewing parties and local partnerships
• Engage with customers and sports fans through social media and promotions
• Build relationships with local fan groups to drive attendance
• Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Collaborate with other departments to coordinate events, promotions, and special bar-related activities.
• Recruit, train and supervise bar and restaurant staff to deliver excellent service
• Create and manage employee schedules to optimise efficiency and labour costs
• Motivate and coach team members, fostering a positive and professional work environment
• Handle conflict resolutions and staff management
• Full accountability of the Profit and Loss account for King’s Sports Bar
• Implement and drive a guest obsessed venue where KPI’s and measures are driven to success
• Spearhead key events and drive brand partnerships with our key suppliers. Ensuring we gain great marketing support and USP’s to drive our key events
• Work with the marketing team to promote in-house events, seasonal offers, and customer engagement initiatives namely digital darts in Kings Sports Bar
• Identify and implement upselling and cross-selling opportunities to drive food and beverage sales

Service Behaviours

Our Sports Bar Operations Manager are expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Kings Sports Bar Managers will spend a large portion of their shift on their feet working directly with the public.