Senior Cyber Claims Handler

Our Cyber Risks team provides end-to-end support — from incident response and breach management to litigation, regulatory notifications, and claims resolution. We handle thousands of incidents and pride ourselves on delivering practical, commercially focused solutions in a fast-evolving threat landscape.

The Role

As a Senior Cyber Claims Handler, you will play a key role in managing cyber insurance claims arising from data breaches, ransomware attacks, business interruption, and other cyber events. You will work closely with our lawyers, technical experts, insurers, and clients to ensure efficient, fair, and timely resolution of claims.

Key Responsibilities

• Investigate and assess cyber claims, including reviewing incident reports, forensic findings, coverage analysis, and quantum.

• Manage the end-to-end claims process: from notification through to settlement, including coordination with breach response teams, legal counsel, and third-party experts.

• Liaise with policyholders, brokers, and insurers to gather information, negotiate resolutions, and mitigate losses.

• Support regulatory notifications (e.g., GDPR, data protection authorities) and manage potential subrogation or recovery actions.

• Analyse trends in cyber claims to contribute to risk insights and improve claims handling processes.

• Maintain accurate records and provide regular updates to stakeholders using our case management systems.

• Collaborate with our global cyber team on complex, multi-jurisdictional matters.

About You

• Experience: 3+ years in insurance claims handling, with exposure to cyber, professional indemnity, or technology-related claims. Experience in a law firm, insurer, or broker environment is highly desirable.

• Knowledge: Strong understanding of cyber risks, data privacy laws (GDPR, etc.), and cyber insurance policy wordings. Familiarity with incident response processes is a plus.

• Skills: Excellent analytical, negotiation, and communication skills. Ability to thrive in a high-pressure, fast-paced environment with tight deadlines.

• Qualifications: Relevant insurance qualifications (e.g., CII) or legal/paralegal background preferred. Degree-level education or equivalent.

• Personal Attributes: Detail-oriented, proactive, resilient, and client-focused with a genuine interest in the cyber insurance space.

What We Offer

• Opportunity to work on high-profile cyber matters with a market-leading team.

• Comprehensive training and career progression within a growing global practice.

• Hybrid working, flexible arrangements, and a supportive, collaborative culture.

• Competitive salary, performance-related bonus, and a strong benefits package.

About Kennedys

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 3,000 people in 45 offices across 18 countries around the world we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

What do we have to offer?

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable, straightforward, supportive, distinctive and ambitious. Our are at the core of who we are and what make us a great firm to work with and for.

The Firm recognises the value of investing in our people's development and believes our culture and values contribute to the quality of our work and of our client relationships. With a culture of on-the-job and experiential learning, peer to peer learning, mentoring, resources and tools that enable you to drive your career, we can support your development in your current and future roles. A variety of other opportunities are available including secondments to clients and our global offices.

We strive to celebrate empower our people and ensure everyone can bring their authentic selves to work. We've created a culture based on client service, professional excellence, hard work and trust, where diversity, equity and inclusion (DE&I) is a key priority. We recognise that many of our people want to work for an employer that is aligned to their values, which is why we are building an inclusive culture, decarbonising our operations and supporting our people to thrive at work. Our people are the key to driving this change and helping us to make a difference to our clients, our people and the communities in which we live and work.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.