As a Team Leader in the Retail Customer Success team you will be working collaboratively with a large UK grocery retailer. You will lead a team of capable Analysts to deliver high-quality actionable insights that support both day-to-day decision making and longer-term strategic thinking.
This is a highly collaborative hands-on leadership role. You will work closely with retailer stakeholders and NIQ teams combining Scanning Panel and other datasets to ensure insight is consistently clear relevant and impactful.
You will play a key role in shaping how insight is deliveredcoaching your team to translate data into meaningful recommendations while building strong and trusted relationships with the client.
Salary: 48000 GBP to 57000 GBP gross per year. Placement within the range will depend on objective criteria including experience skills and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.
Key Responsibilities
Team leadership & Development
Lead coach and develop a team of analysts to deliver consistently high-quality insight. Create a strong team culture focused on curiosity accountability and continuous improvement
Provide clear direction support prioritisation and ensure high standards of output
Actively develop team capability across analysis storytelling and client engagement
Client Partnership & Ownership
Build and maintain strong relationships with key senior client stakeholders
Act as a trusted partner ensuring insight is aligned to the clients priorities and challenges. Oversee delivery of insight ensuring outputs are clear relevant and actionable
Support the team in responding effectively to both planned and ad hoc client needs
Insight Quality & Delivery
Ensure a high bar for analytical quality accuracy and storytelling across all outputs. Guide the team in translating business questions into structured analytical approaches
Review and shape key deliverables to maximise clarity and commercial impact
Stay close to the workproviding hands-on support on complex or high-priority projects
Strategic & Commercial Impact
Build strong understanding of the clients business categories and market dynamics
Identify opportunities to deepen value through insight and analysis
Work closely with Account Director contributing to account planning and ongoing development of the client partnership
Collaboration & Capability Building
Work closely with internal stakeholders to ensure seamless delivery
Share best practice and insight approaches across teams. Contribute to building a high-performing insight-led culture within the wider organisation
Experience & Skills
Proven experience in FMCG retail or market research analytics
Experience leading or coaching others with a passion for developing talent
Strong analytical capability and ability to translate data into actionable insight. Demonstrated ability to manage stakeholders and build trusted relationships
Strong commercial awareness and understanding of business drivers. Confident presenter with strong storytelling skills
Key Behaviours
People-Focused Leader: Invests in developing others and building a strong team culture
Insight-Led: Passionate about turning data into meaningful actionable insight
Hands-On & Accountable: Takes ownership while staying close to delivery
Commercially Minded: Focuses on impact and client outcomes
Collaborative Influencer: Builds strong relationships and brings people together
What we Offer
We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the worlds populations. Focusing on consumer-packaged goods manufacturers and retailers we combine unparalleled datasets pioneering technology and the industrys top talent to create insights that unlock innovation and redefine whats possible.
Working within our Retail Customer Success team gives you access to:
A flexible people-first culture
Strong career and leadership development opportunities
The opportunity to lead a team supporting a major UK retailer
Exposure to a broad range of categories and market dynamics
Access to industry-leading analytical tools and data
This is a full-time role based in either London or Oxford offering a hybrid working mode combining working from home and client offices.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
No
Employment Type :
Full-time
Experience: years
Vacancy: 1