Night Duty Manager

Night Duty Manager at Riverstone Kensington. £46,000 a
year starting salary, plus performance-related bonus.

Be a part of something new and exciting; find your place
at Riverstone.

We are recruiting for a Night Duty Manager team member to
join the Riverstone Kensington team.

Let’s start with what is a Riverstone Residence? Think of a
blend of outstanding apartments, with the services of a private members club
and a luxury hotel. Riverstone offers a community for over 65’s that assists
with maintaining an active, independent and rewarding lifestyle whilst offering
the reassurance of service, security and well-being support.

The best of what you love about hospitality – varied
role delivering a great experience, but without the demands and job insecurity
that can go with traditional hospitality roles.

We offer more than just a competitive package; we provide
the opportunity to play a meaningful role in shaping our vibrant community from
the ground up. If you are passionate about people and making a tangible
difference in the lives of others, this is your chance to join a team that
values service excellence, innovation and teamwork.

You will be responsible for overseeing the safe, compliant,
and secure operation of the residence at night.

You will bring your experience from a high-quality customer
service background (possibly, but not exclusively hospitality), to ensure the
highest standards of resident services, delivering great experiences for all
residents, guests and visitors.

The successful candidate will be based onsite at our Kensington
residence. Our Night Duty Management team operate on a 12-hour shift pattern
(11.5 working hours) working a 4 on, 4 off pattern. This working pattern may evolve as we continue
to grow and learn from our colleagues, what best supports their needs and
wellbeing.

Key Responsibilities of the Night Duty Manager role

• Be the senior contact on duty overnight,
  ensuring the security of the residence, residents, and team.
• Conduct regular security walk rounds and monitor
  CCTV to ensure only residents and approved guests are within the residence.
• Deliver exceptional resident services to create
  amazing experiences for residents, guests, and visitors, ensuring all areas are
  professionally operated and immaculately presented in line with Riverstone’s
  standards
• Ensure adherence to all legal, compliance, and
  auditing procedures, including fire and life safety systems, handling of
  emergency situations, health and safety, first aid if required, and
  safeguarding and regular security checks.
• Act as the first point of contact for resident queries
  and issues, responding professionally and promptly, and keeping residents
  informed throughout the resolution process.
• Build and maintain positive relationships with
  residents, colleagues, partners, suppliers, and contractors, embodying
  Riverstone’s culture and values in all interactions.

This role will be great for you if you...

• Are comfortable being the senior contact on duty
  overnight and responding to incident and emergencies
• Naturally
  curious with a passion for delivering excellent service-experiences and meeting
  needs of customers.
• Experienced in
  the delivery of high-quality customer service
• Have an
  affinity with Riverstone’s profile of residents.
• Strong
  organisational skills with the ability to manage time and juggle multiple
  priorities to execute high quality deliverables
• Excellent
  attention to detail and an ‘all hands-on deck’ approach to service
  delivery
• Computer
  literate with experience of building management systems
• Excellent
  communication, engagement and inter-personal skills and good business writing
  skills

A rewarding role

• £46,000
  a year starting salary, plus performance-related bonus


• Some of the
  other benefits that you will have access to include:




• Enhanced
  employer pension scheme


• Life assurance
  cover


• Annual
  private health assessment.


• Season ticket
  loan scheme


• Free
  meals on duty


• Save with us - access
  a range of discounts and cashback from hundreds of high street
  retailers on every day (and special day) items.

About Riverstone

Riverstone’s ambition is to create exceptional London living
for people over 65.

Riverstone is addressing the needs of a new generation of
older Londoners with a best -in-class product that will extend and enhance the
independent lifestyles they enjoy. It will allow them to stay in the
neighbourhoods they love and enable them to live the life they want to live.
With high specification apartments in central locations, Riverstone's residents
will benefit from first -class facilities, a like-minded community, hotel-like
hospitality and - when needed - highly personalised, discreet care.

Our two exceptionally designed developments in Fulham and
Kensington were the first of many as we grow. Both opened in 2022. Our next
location Riverstone Bishops Avenue is due to open in 2026.

Riverstone is backed by Goldman Sachs, which is supporting
the business’ ambition to build a portfolio of residences in prime central
London locations.

If you are our future Night Duty Manager, please apply!