Account Director 12m FTC

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: Account Director - 12 Month Fixed Term Contract

Location: London United Kingdom

About the role:

As Account Directoryoullown the client relationship and the delivery engine. Working acrossbrandcampaigns always-on digital content thought leadership and eventand marketingcollateralyoullbe accountable for account health project governance stakeholder alignment and commercial performance.

This is a hands-on senior role that demands both strategic thinking and operational the partnership at a senior level while managing briefs pipelines complianceand brandworkflows and budgets with rigour and confidence.

What you will be doing:

Client Partnership & Account Leadership

• Own the senior client relationship as primary point of contact for the clients marketingand communicationsteam
• Translate business priorities into clear studio direction and creative briefs
• Chair status meetings monthly business reviews and strategic planning sessions keeping the studio positioned as a high-value partner
• Manage client expectations through competing priorities and regulated timelines without compromising relationships or output quality
• Proactivelyidentifyopportunities to grow the scope of the partnership

Project Management & Delivery

• Lead end-to-end delivery across the full creative portfoliofrom brief intake through production approvals and final outputacross digital social print events and long-form content
• Maintain full pipeline visibility managing SLA frameworks capacity risks and project status across all in-flight work
• Act as the consolidation point for all client feedback before it reaches the creative team
• Build proactive project roadmaps in partnership with creative leads supporting monthly planning and forecasting cadences

Compliance & Governance

• Manage compliancebrandand legal sign-off processes ensuring all projects requiring regulatory review are flagged tracked and closed out with clear audit trails

Commercial Accountability

• Own account-level budget management: forecasting purchase orders spend tracking and monthly financial reporting
• Source and coordinate external resources to match delivery capacity with project demand
• Flag commercial risks early andidentifyopportunities to grow account revenue

Gen AI & Agentic Thinking

• Integrate AI tools into project management and account workflows to improve planning efficiency brief analysis and status reporting
• Apply agentic thinking to complex multi-stakeholder delivery challengesbreaking competing priorities into clear plans and finding efficient paths through ambiguity

What you need to be great in this role:

• Experience in a senior account management role within a creative agency in-house studio or content production environment working directly with marketing leadership
• Confidence managing multiple stakeholders with competing priorities including the ability to challenge educate and hold senior stakeholders accountable constructively
• Familiarity with regulated industriesfinancial services insurance or similarincluding compliance workflows legal approval chains and audit requirements
• Fluencyinmanaging high-volume multi-channel creative portfolios with tight deadlines and competing briefs
• Hands-on experience with SLA frameworks tiered briefing processes and feedback management protocols
• Experience coordinating external delivery partnersmedia transcreation and production suppliersalongside internal creative teams
• Experience owning account-level budgets: purchase orders spend reconciliation and financial reporting to senior stakeholders
• Confidenceidentifyingand communicating commercial risks early
• Working knowledge of AI tools that support planning reporting or brief analysis in a project management context
• A structured adaptable approach to complex problem-solvingable to break multi-stakeholder challenges into clear steps andmaintainfocus when priorities shift
• Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work study volunteering or self-directed learning.

Req ID: 18157

#LI-SL1 #LI-Hybrid #LI-director

Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.

Required Experience:

Director

Employment Type : Contract
Experience: years
Vacancy: 1