Position Summary:
The Beverage Manager is responsible for the overall management of onboard beverage operations, ensuring exceptional guest service, operational efficiency, and revenue growth across all bars, lounges, restaurants, and beverage outlets. This role requires a strong leader that has the ability to coach and develop a strong multicultural team to deliver an outstanding guest experience while achieving operational objectives.
Key Responsibilities:
Regularly circulates among beverage areas to resolve irregularities, problems, and special situations in which staff members require senior-level guidance or assistance, and to gather feedback on product delivery and service.
Consistently coaches all Bar staff to interact with every passenger, observe and identify passengers' preferences and adjust service accordingly, anticipate passengers' needs, and engage in conversation while showing genuine interest at all times.
Ensures that hours, staffing levels, and beverage service execution are correct in all beverage areas and have the correct setup, appearance, and ambiance.
Regularly reviews work procedures and operational problems to determine ways to improve revenue yield, service, and team performance.
Assumes responsibility for revenue produced in all beverage outlets. Set achievable daily Bar revenue targets per guidance from shoreside operations and Food and Beverage Director.
Analyzes daily revenues critically according to overall performance, location, and beverage sub-category to allow Food and Beverage Director to plan corrective action.
Skills, Knowledge & Experience:
Extensive experience and knowledge in all aspects of hotel/cruise ship beverage operations.
Strategic planner, with an innovative, hands-on, practical management approach.
Ability to lead and motivate employees in pursuit of company goals.
Ability to work independently and resolve complex issues.
Ability and willingness to deliver outstanding guest service.
Strong communicator with exceptional social skills and a warm, friendly, and caring personality.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
Non-Negotiable Requirements:
Three to five years of experience on cruise ships in a Food and Beverage Management role.
Strongly Preferred:
Graduate of a recognized hotel/catering school
Contract Details:
6/2 (continual rotations of 6 months on-board followed by 2 months of vacation).
Single cabin with private bathroom facilities.
Beverage Manager • Clitheroe, England, United Kingdom
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