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Brook Street UK
Supporter Care AdvisorBrook Street UK • Salford, Greater Manchester, UK
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Supporter Care Advisor

Supporter Care Advisor

Brook Street UK • Salford, Greater Manchester, UK
30+ days ago
Job type
  • Full-time
Job description


Supporter Care Advisor - Salford, UK


Join a dynamic and forward-thinking organisation dedicated to making a meaningful difference in the community. Our company is recognised for its commitment to excellence, innovation, and fostering a supportive environment where employees can thrive. We pride ourselves on delivering impactful services and creating a positive workplace culture that values collaboration, integrity, and professional growth.



Job Responsibilities

  • Provide exceptional support and engagement to our supporters, ensuring their experience is positive and rewarding.
  • Respond promptly and professionally to supporter enquiries via phone, email, and social media channels.
  • Maintain accurate and up-to-date supporter records within the CRM system.
  • Assist in the processing of donations, memberships, and other supporter transactions.
  • Build and nurture strong relationships with supporters, recognising their contributions and encouraging ongoing involvement.
  • Collaborate with team members to develop and implement supporter engagement strategies.
  • Identify opportunities to up sell or promote additional support initiatives where appropriate.
  • Ensure compliance with data protection regulations and organisational policies.
  • Contribute to the continuous improvement of supporter care processes and procedures.



Required Skills & Qualificati...

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Supporter Care Advisor • Salford, Greater Manchester, UK

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