Leisure Assistant - Edinburgh

Leisure Assistant
The Role Outline: Your Shift at a Glance

Your focus is to be a key link in the chain that joins up great staff with memorable customer service. Within our extensive leisure facilities, you will ensure all equipment and areas, including the male and female changing rooms, are maintained at a squeaky clean, hygienic, and safe level. You are also responsible for Pool Side Attendance in accordance with STA guidelines, providing visual lifeguarding throughout the day and taking appropriate action in an emergency.

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.

Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose. We maintain the highest possible standard of cleanliness and customer service so that our people, products, and service are memorable.

• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and support other hotel departments in designated duties when required.

• We Care: We care about our impact on guests, the community, and each other. We respect our guests' privacy at all times and assist everyone in a friendly, courteous, and professional manner.

As our Leisure Assistant, you are the engine of the shift. We trust you to handle:

• Poolside Safety: Maintaining poolside cover as appropriate during your shift, responding to poolside alarms, and taking immediate action in any emergency.

• Squeaky Clean Standards: Carrying out routine and periodic cleaning to ensure the club meets and exceeds statutory requirements, so our members can relax knowing the facilities are spotless.

• Sharp Observation: Checking all areas to ensure standard "extras" are in place, dealing with lost property, and reporting any damage, wear and tear, or defects to the maintenance team immediately.

• Product Knowledge: Knowing the club inside out so you can promptly offer advice on facilities, answer questions correctly, and explain opening times.

• Compliance & Security: Having full knowledge of COSHH regulations for cleaning materials and confidently operating the hotel's emergency, cash handling, and security procedures.

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly.

We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and build our reputation as the leading Leisure Club together.

• Gym Membership: 2 x complimentary gym memberships at your home hotel.

• Hotel Stays: Hotel rooms from 20 across 35 hotels.

• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.

• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.

• Retail & Lifestyle: Hundreds of brand discounts via the Village app.

• Support: 24/7 Mental Health support via our Employee Assistance Programme.

We are not looking for perfect CVs, we are looking for great people. If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you.

Bring your personality, your drive, and your ambition. Hit apply, tell us why you love working with people, and let's see if we are a match.