Position Summary:
The Suite Experience Concierge provides personalized, high-level service to suite guests, ensuring an exceptional and seamless vacation experience.
They act as the primary point of contact for guest requests. The role involves anticipating guest needs, resolving concerns promptly, delivering VIP services, and maintaining strong communication with onboard departments to exceed guest expectations and enhance overall satisfaction.
Key Responsibilities:
Ensure full ownership and accountability for the Concierge Lounge to consistently and flawlessly deliver an elevated experience to high-value guests.
Ensure the cleanliness and maintenance of the Concierge Lounge are kept to an impeccable standard.
Proactively contact suite and VIP guests upon arrival and continue to contact them throughout the cruise, providing an elevated guest experience.
Upon embarkation, ensure the appropriate welcome letter and collateral have been provided to each suite and VIP guest and set up in line with company brand standards.
Communicate confirmation of reservations and bookings with relevant onboard teams, ensuring each department is aware of any preferences or special occasions.
Plan, organize, and supervise the Suite Welcome Party and daily cocktail hours, including preparation, setup, and all other requirements.
Communicate and collaborate with the Food & Beverage department to ensure consistent quality and a variety of offerings are available to suite guests, appropriate to the time of day.
Provide destination recommendations, including excursions, restaurants, key sights, and travel information.
Continually research and learn all experiences available on the cruise itinerary.
Skills, Knowledge & Experience:
Extensive experience and knowledge in all aspects of hotel or cruise ship concierge operations.
Strong customer service and well-developed problem-solving skills.
Ability to work in large international teams.
Effective communication skills.
Fluent English language skills, both verbal and written.
Knowledge of additional languages is a strong advantage.
Non-Negotiable Requirements:
Minimum of 2 years’ progressive management experience in a leading hospitality setting, with concierge experience in Guest Services.
Strongly Preferred:
Bachelor’s degree in Hospitality Management, Business Administration, Marketing, Business, or a related field.
Cruise ship experience is strongly preferred.
Contract Details:
6/2 rotation: continual rotations of 6 months onboard followed by 2 months of vacation.
Shared cabin with private bathroom facilities.
Suite Experience Concierge • Clitheroe, England, United Kingdom
Select seeks a Senior Fire Engineer (Chartered) to lead external wall and façade projects in the UK, signing off façades and applying PAS 9980/Building Safety Act guidance to keep residents safe.Th... Show more
A leading law firm in the UK is seeking Consultant Solicitors and Lawyers to join their consultancy.This role offers the flexibility to choose clients, hours, and location, providing up to 75% earn... Show more
So you’re an experienced Optical Assistant looking to take your career to the next level? Our Domiciliary Optical Assistant role could be perfect for you and at the moment we are offering a huge £2... Show more
Burnley, Lancashire, covering the North West.The company is open to discussing the right package depending on experience, performance history and preferred working structure.Average order values ar... Show more
Looking for flexible work? At Safestyle we are looking for Self-Employed Door-to-Door Canvassers (must be 17+) About the role: Working within a team environment in your local area.Door to door can... Show more
Be among the first 25 applicants.Direct message the job poster from Morson Talent.Commissioning & Protection Engineer – Blackburn.Partnered with Electricity North West.Morson are proud to be workin... Show more
Entertainment & Experience Manager | Manchester | £45,000 - £60,000 + Bonus.Zachary Daniels Recruitment is partnering with an exciting, customer-focused business to recruit an exceptional Entertain... Show more
A leading solar panel installation company is looking for motivated individuals for the Sales Executive role.This exciting opportunity offers full training, uncapped commissions, and appointments w... Show more
A prominent construction company in Halton Gill is seeking a Site Management Trainee to engage in construction management and site operations.The program includes placements in disciplines like Qua... Show more
YouFibre in Walkden is seeking a Sales Representative to engage with residents and promote reliable broadband services.You will manage your own sales pipeline, focusing on meeting targets and build... Show more
We’re looking for an experienced 1st Purser Rooms (Guest Services Director) to oversee and elevate the guest-facing experience onboard a world-class cruise ship.This senior leadership role is respo... Show more
Entertainment DJs are responsible for creating lasting memories by delivering an exceptional atmosphere and guest experience that aligns with brand standards.They create the appropriate soundtrack ... Show more
A flexible opportunity that works around you whether you're looking for Full or Part-Time.Ensure all your application information is up to date and in order before applying for this opportunity.Ima... Show more
A mental health and wellbeing organization in Bolton seeks a Lived Experience Facilitator to deliver engaging presentations in schools and corporate settings.Candidates should have lived experience... Show more
A leading engineering recruitment firm is seeking an experienced Commissioning & Protection Engineer to join their Transmission team in Blackburn.This senior role involves commissioning and maintai... Show more
Brown & Wills Recruitment is seeking a Senior Site Manager in Clitheroe to lead a project delivery team.You will manage day-to-day operations, oversee sub-contractor activities, and ensure complian... Show more
Become a Driving Instructor – Nationwide | Earn Up to £50,000+ with My Four Wheels Looking for a new career with flexibility, independence and great earning potential? My Four Wheels is a 5-star ra... Show more
Become a Driving Instructor – Nationwide | Earn Up to £50,000+ with My Four Wheels Looking for a new career with flexibility, independence and great earning potential? My Four Wheels is a 5-star r... Show more
