Curious about a career in Protection If youre looking for a rewarding role where you can help protect people and their families and support customers when they need us most these opportunities could be for you.
We have two exciting opportunities available within our Underwriting and Claims teams:
Claims Handler In this role youll be at the forefront of one of the most important moments in a protection policy: the claim. Youll speak directly with claimants showing empathy and compassion as you guide them through the process. Youll also carry out administrative duties against agreed SLAs to help ensure claims are assessed and managed as smoothly as possible. One of the most rewarding parts of the role is sharing the claims decision with claimants often during an emotional but meaningful conversation.
Please check our careers page for further information on the Underwriting Supportrole.
These are fantastic opportunities for people who want to develop their understanding of underwriting and claims build confidence in customer communication and be part of a team focused on doing the right thing for our customers.
For the right people these roles also offer potential progression towards trainee underwriter or claims assessor positions supported by our soon to launch Underwriting & Claims career pathways. These pathways are designed to help you progress through different levels of authority sign-off by achieving clear criteria with salary increments along the way and opportunities to develop towards senior-level roles.
Interviews to comment week commencing 17th August 2026
The Company
OneFamily are an award-winning financial services company providing products and services that help modern families thrive.
We believe that finance isnt just personal. Every decision you make affects the people you care about most. Thats why we believe in creating products for modern families: the dual parents the divorced the single parents the live-in grandma and the mate that your kid calls Uncle - whatever family means to you.
Work With Us
The Benefits
Competitive salaries and a generous bonus scheme
25 days paid holiday plus bank holidays
Three paid days a year to volunteer at a local charity of your choice
Healthcare life assurance and pension contributions
Training team building and management development programmes
Enhanced maternity paternity and adoption leave
Did you also know that OneFamily have been listed as one of the best places to work by The Sunday Times!Click here to find out more.
Find out more about what its like to work with us by clicking here.
Documents
Claims Handler • Brighton, England, UK
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