Assistant Front Office Manager

Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?

We are currently looking for an Assistant Front Office Manager to join us!

At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.

Job purpose:

To ensure that the highest standards of hospitality and welcome are always demonstrated. To complete all relevant procedures as laid by the company. Liaise closely with Housekeeping, and Front Desk Manager.

About The Role

Main duties and responsibilities

• Supervise accurate and efficient Front Desk operations including check in/out procedures
• Support Team Members in handling guest requests and enquires to ensure a positive outcome
• Ensure the Front Desk Manager is fully aware of any relevant feedback from guests and/or other departments
• Ensure a consistent, high level of customer service
• Brief your team on any events or VIP guests in the hotel that day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Monitor the appearance, standards and performance of the Front Desk Team with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
• Act in accordance with the front of house equipment and the property management systems
• Conduct training programs on an ongoing basis
• Carry out shift handovers and brief team members as required
• Follow company brand standards
• Assist other departments, as necessary, and maintain good working relationships with hotel team members
• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
• To show willingness to take on additional responsibilities when necessary.
• To have a thorough knowledge of and adherence to the law with regard to the following company regulations

  • Fire regulations and procedures

  • Health and safety regulations
  • First aid procedures
• To ensure that the company dress code & Grooming policy is adhered to at all times.
• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager.

  To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales

• Provide a hospitable service to the standards laid down in our Training Standards Manual
• Whenever possible to anticipate guest needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
• To be fully conversant and able to operate the hotel’s front office systems
• To ensure that all charges are correctly posted to the guests’ bills following the standard procedures
• To be aware of the hotel availability and that every opportunity to maximise room sales is taken
• To deal with cash, cheque and credit/debit card transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
• To make sure the cash float handed over is checked and correct
• To ensure that all messages received for guests are passed on accurately and as quickly as possible
• Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
• To operate the hotel switchboard and deal with all internal and external calls, according to procedure
• To ensure the security of any safety deposits, guests’ property, and lost property following security procedures as outlined in the Standards Training Manual
• To ensure the Front Desk Manager is advised of low stocks of stationary to reorder
• To develop and maintain good working relationships with all departments in the hotel
• To attend all relevant training as and when required
• Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display
• To show willingness to take on additional responsibilities when necessary.
• To have a thorough knowledge of and adherence to the law about the following company regulations

  • Fire regulations and procedures

  • Health and safety regulations
  • First aid procedures

    To ensure that the company dress code is always adhered to

  • To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager

  
  

Required Criteria

• Right to work in the UK

Desired Criteria

• Hospitality experience

Skills Needed

About The Company

Why Titanic Hotel Belfast?

• Historic Charm, Modern Elegance: Work within the restored Harland & Wolff headquarters, where the Titanic was designed, providing an awe-inspiring backdrop to your everyday.

• Commitment to Employee Growth: We believe in nurturing talent with ample opportunities for professional development and career advancement within the hospitality industry.

• Inclusive Culture: Diversity and inclusion are at the heart of our ethos. Join a team where every voice is heard, and every contribution is valued.

• Exceptional Benefits: Enjoy competitive salaries and a range of employee benefits designed to support your lifestyle and wellbeing.

• Passion for Service: Share our dedication to providing outstanding service, creating unforgettable experiences for guests from around the globe.

• Sustainability Focus: Be part of an organisation that prioritises sustainability, ensuring our operations enhance the community and environment.

Company Culture

Your Role in Our Story

As a potential new team member, your role will go beyond a job title. You will be an ambassador of our legacy, embodying the spirit of the Titanic in every guest interaction, ensuring the legend lives on through exceptional service and attention to detail.

Whether you're starting your career or seeking a dynamic new challenge, Titanic Hotel Belfast is not just a great place to work; it's a place where you can be part of something truly monumental.

Ready to Set Sail?

We welcome you to bring your unique talents and join us in steering Titanic Hotel Belfast towards continued success. Together, we will create the next chapter in the story of this iconic destination.

Join the Legacy of Excellence at Titanic Hotel Belfast

Embark on a career journey with Titanic Hotel Belfast, where history intertwines with modern luxury, creating an unparalleled workplace experience. As a treasured addition to our team, you will be part of a vibrant community that celebrates Belfast's maritime heritage in the world-renowned Titanic Quarter.

Company Benefits

Embrace the chance to be a part of a team where learning is as natural as breathing, and where your career trajectory is limited only by your own ambition.

This isn't just a great place to work—it's a springboard for your future, a community that supports your dreams, and a foundation that builds your capabilities.

Let's grow together, creating a vibrant future for ourselves and the organisation."

Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Free work laptop, Referral bonus, Competitive salary, Family and friends rates, Long service recognition, Free meals during shifts, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

£28,800.00 per year