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Customer Service Officer (Housing) hybridBerry Recruitment • Lyndhurst, Hampshire, UK
Customer Service Officer (Housing) hybrid

Customer Service Officer (Housing) hybrid

Berry Recruitment • Lyndhurst, Hampshire, UK
23 days ago
Job type
  • Full-time
Job description
Location: Lyndhurst Salary: £14.48 per hour Contract: Full-time, Permanent Working Hours: 37.5 hours per week Visa Sponsorship: This role does not offer eligibility for visa sponsorship. Working Hours The standard working hours are: Monday to Thursday: 8:30am - 5:15pm Friday: 8:30am - 4:45pmShift patterns and flexibility will be discussed during the interview The Role We are looking for a professional, friendly and customer-focused Customer Service Officer (Housing) to join the team in Lyndhurst. The successful candidate will be the first point of contact for customers accessing Housing Services, providing an efficient, high-quality and comprehensive information and advice service to members of the public, council employees and elected members. You will be responsible for handling a wide range of customer enquiries through various communication channels, including telephone, face-to-face and online/web-based services. Key Responsibilities Provide a first-class customer service through a range of communication channels, including telephone, face-to-face and web-based enquiries. Provide accurate information, assistance and guidance to customers regarding housing enquiries, using your knowledge and experience and accessing relevant information when required. Process customer payments, including cash, credit and debit card transactions. Record and respond appropriately to customer comments, compliments and c...
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Customer Service Officer (Housing) hybrid • Lyndhurst, Hampshire, UK

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