Senior CRM & Loyalty Manager
London - hybrid, 2x per week in office)
Up to £75,000 + benefits
This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance.
The Company
They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities, customer experience, and CRM technology, they are committed to delivering more personalised and engaging experiences for their customers. Collaboration is at the heart of their culture, with CRM working closely alongside Analytics, Technology, Ecommerce, and Marketing teams to drive innovation and growth.
The Role
As the Senior CRM & Loyalty Manager, you will lead the CRM and loyalty function, owning strategy, execution, and continuous improvement across the customer lifecycle.
Key responsibilities include:
Senior CRM & Loyalty Manager • London, South East England, UK
About Us Work What We Do Insights News Enterprise Solutions Careers Contact Us.VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, cre... Show more
Eucalyptus is seeking a CRM & Lifecycle Lead, International to drive lifecycle strategies across our markets.This hands-on position will own the lifecycle engine and implement proven strategies to ... Show more
Craft Gin Club is seeking a Senior Customer Marketing Executive in Greater London.This crucial role focuses on enhancing customer journeys and improving subscriber retention.You will collaborate wi... Show more
Pizza Hut International is looking for a MarTech Sr.This role focuses on enabling scalable customer engagement through data-driven practices across multiple regions including the UK.The ideal candi... Show more
Major Players | B Corp™ is seeking a Senior CRM Manager to lead the CRM strategy across multiple brands in the UK and US.This key role will drive the full CRM ecosystem, manage a team, and act as a... Show more
A leading fast-casual restaurant brand in London is seeking a proactive CRM & Marketing Manager to develop and execute campaigns that enhance customer loyalty.The role focuses on digital marketing ... Show more
Senior CRM & Lifecycle Manager – CRM Consultancy | £65,000 London (3 days per week).We're working with a highly regarded CRM consultancy that partners with some of the most recognised brands in the... Show more
Eucalyptus, part of Hims & Hers, is seeking a Senior CRM Manager to shape Juniper’s lifecycle and retention strategy.You’ll craft data-driven campaigns across email, push, SMS and in-app messaging ... Show more
We are a rapidly growing group of financial services businesses, spanning corporate foreign exchange, commercial finance, digital assets, and e-money solutions.Our mission is to deliver best-in-cla... Show more
We're looking for a commercially driven CRM Manager to lead customer retention, engagement and lifecycle marketing across a portfolio of exciting late-night hospitality venues.This role would suit ... Show more
Frog is looking for a Senior Manager to lead customer engagement and loyalty transformations from their London office.This pivotal role involves driving client engagements, delivering measurable ou... Show more
Please note this position is based in London (5 days onsite).We're working with a fast-scaling, culture-first consumer brand building a global community across the UK and US.Think strong identity, ... Show more
Digitas UK is hiring a Senior Account Manager to shape meaningful, effective communications across customer channels within an integrated agency environment.You’ll guide projects from brief to deli... Show more
Dex matches over 90% of our candidates to relevant roles, we’re brilliant at getting people through the door.The bigger opportunity is everything that happens around the match.And we’re about to ha... Show more
London – Aesop has cultivated an inclusive environment for 35+ years, supporting and encouraging employees to thrive.As a global retail organisation we offer professional development and advancemen... Show more
Wheely is seeking a CRM & Loyalty Lead to drive CRM strategy and execution for lifecycle marketing and loyalty campaigns.Located in Hammersmith, this role includes overseeing multiple channels such... Show more
The Curious Drinker is seeking a Senior Customer Marketing Executive in Greater London to enhance customer loyalty and improve user journeys.This role involves building customer-centric marketing a... Show more
Nobody’s Child is for the free thinkers, the dreamers, and the go-getters.Born in 2015, we’ve spent the last decade creating clothes that feel as good as they look for people that embrace individua... Show more
