Workplace & Facilities Assistant

🌟 Join Superdrug Head Office – Help Create a Great Workplace Experience! 🌟

📍 Location: Head Office, Croydon

🕒 Hours: Up to 18 hours per week (Monday, Wednesday and Friday)

💷 Salary: Competitive

🎉 Why Superdrug?

Passionate about delivering fantastic service and creating a great workplace environment?

Our vibrant Head Office, based just moments from East Croydon station, is home to hundreds of colleagues working together to deliver That Superdrug Feeling. We're looking for a friendly, proactive and hands-on individual to join our Office Services team.

This is a varied role combining facilities support, porterage, meeting room setup and front-of-house reception cover. We're looking for someone who enjoys being active, takes pride in delivering excellent service and is equally comfortable moving office furniture as they are welcoming visitors to Head Office.

Our success comes from our people. We celebrate individuality, encourage collaboration and work together to create a positive experience for our teams and visitors every day.

📅 Here's the exciting bit… A day includes:

As our Workplace & Facilities Assistant, you'll play a vital role in keeping our Head Office running smoothly.

No two days are the same, but you'll spend your time:

✅ Receiving and distributing deliveries, parcels and post

✅ Moving furniture, equipment and office supplies across the building

✅ Setting up and resetting meeting rooms and event spaces

✅ Supporting office moves and workspace reconfigurations

✅ Welcoming visitors, guests and contractors to Head Office

✅ Providing reception and concierge support during busy periods and holiday cover

✅ Creating a positive first impression for everyone who visits Superdrug

✅ Conducting routine checks of meeting rooms, kitchens and shared spaces

✅ Supporting the Office Services team with day-to-day operational activities

📝 Key Responsibilities

📦 Facilities & Workplace Support

Receive, log and distribute incoming deliveries, parcels and courier items

Prepare and dispatch outgoing mail and packages

Move furniture, office equipment and supplies safely and efficiently throughout the building

Support internal office moves and desk relocations

Set up and reset meeting rooms to required layouts

Assist with office events and workplace activities

🤝 Reception & Visitor Experience

Support the Concierge and Reception teams when required

Welcome visitors, guests and contractors in a professional and friendly manner

Create a positive first impression of Superdrug

Respond confidently to visitor enquiries and direct guests appropriately

Assist with meeting room bookings and visitor arrivals

Deliver excellent customer service to colleagues and visitors alike

🔧 Facilities Support

Conduct routine checks of meeting rooms, kitchens and communal areas

Report faults, maintenance issues and workplace hazards

Maintain safe, organised and tidy storage areas

Support the smooth day-to-day running of Head Office facilities

🦺 Health & Safety

Follow all Health & Safety policies and procedures

Carry out manual handling tasks safely and responsibly

Help maintain a safe working environment for colleagues and visitors

🔍 What We're Looking For

Essential

Previous experience in a facilities, porterage, workplace support, logistics, hospitality or customer service role

Comfortable working in a physically active role involving regular lifting, carrying, moving and setting up furniture and equipment

Ability to carry out manual handling activities safely throughout the working day

Confident interacting with colleagues, visitors and stakeholders at all levels

Excellent customer service and communication skills

Professional and approachable manner

Strong organisational and time-management skills

Ability to work independently and as part of a team

Basic IT skills, including Microsoft 365 and email

Desirable

Experience working within a corporate Head Office environment

Reception, concierge or front-of-house experience

Knowledge of Health & Safety and manual handling practices

Experience supporting facilities or workplace services

⭐ Personal Qualities

We're looking for someone who is:

Friendly, welcoming and approachable

Professional and confident when dealing with visitors

Reliable and punctual

Proactive with a hands-on attitude

Comfortable in a physically demanding role

Happy working on their feet for much of the day

Flexible and adaptable

Organised with strong attention to detail

Passionate about delivering excellent service

💪 Additional Requirements

This role involves regular manual handling, lifting, carrying and moving furniture, deliveries and office equipment.

Candidates should be comfortable undertaking the physical requirements of the role, with reasonable adjustments considered where appropriate.

Flexibility to support occasional events, workplace changes and busy periods.

Willingness to provide reception and visitor support when required.

💡 Here's What's In It For You

✨ 33 days holiday rising to 38 days with length of service (inclusive of bank holidays, pro rata)

✨ 2 staff discount cards for yourself and a family member or friend

✨ 30% discount on Superdrug Own Brand products in store and online

✨ Company pension scheme

✨ Bonus opportunity

✨ Access to Stream, giving you access to a percentage of your pay as you earn it

✨ Unrivalled Learning and Development programmes

✨ Enhanced family-friendly policies and company sick pay

✨ Being part of A.S. Watson Group, the world's largest international health and beauty retailer

✨ Working in our modern, collaborative Head Office environment in Croydon

🚀 Come and Be Part of Something Special

If you're someone who enjoys variety, takes pride in delivering great service and wants to play a key role in creating an outstanding workplace experience, we'd love to hear from you.

Apply today and become part of the team behind That Superdrug Feeling.

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