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Housing Choices Case OfficerHatched Recruitment Group • Coalville, England, United Kingdom
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Housing Choices Case Officer

Housing Choices Case Officer

Hatched Recruitment Group • Coalville, England, United Kingdom
30+ days ago
Job type
  • Temporary
Job description

Housing Choices Case Officer



A local authority is looking for an experienced Housing Choices Case Officer to join their Housing Choices team on a temporary basis

.This is an excellent opportunity for a homelessness professional who can hit the ground running, take ownership of an existing caseload, and deliver a high-quality service to customers facing housing difficulties

.This is a hybrid role, with candidates required to attend the office in Coalville at least twice per week on a rota basis.


Key Responsibilities

  • Manage an existing homelessness caseload from day one.
  • Prevent homelessness by providing comprehensive housing advice and exploring all available housing options.
  • Carry out homelessness assessments and investigations in line with current legislation.
  • Make legally robust decisions and discharge homelessness duties in accordance with the Homelessness Reduction Act 2017.
  • Work closely with internal teams and external partners to achieve positive outcomes for customers.
  • Deliver a customer-focused, outcome-driven service while maintaining accurate case records.


Essential Requirements

  • Previous experience managing a homelessness caseload under the current homelessness legislation is essential.
  • Proven experience working with the Homelessness Reduction Act 2017.
  • Strong homelessness casework experience with the ability to work independently.
  • Experience within housing advice, housing options, or homelessness prevention.
  • Knowledge of housing legislation relating to homelessness duties.
  • Experience supporting vulnerable customers with housing or housing support issues.
  • Understanding of Choice Based Lettings schemes.
  • Experience using Jigsaw is highly desirable.
  • Excellent communication, negotiation, and organisational skills.
  • Full UK driving licence.
  • Eligibility to work in the UK.

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Housing Choices Case Officer • Coalville, England, United Kingdom

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