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Senior Customer Relations ExecutiveAdecco • Southend-on-Sea, Essex, UK
Senior Customer Relations Executive

Senior Customer Relations Executive

Adecco • Southend-on-Sea, Essex, UK
24 days ago
Job type
  • Full-time
Job description
Senior Customer Relations Executive Southend Monday to Friday - Fully Office Based Up to £35,000 per annum Join our client's dynamic team as a Senior Customer Relations Executive, where your expertise in customer service and complaint resolution will shine! This is an exciting opportunity to lead the complaints function and make a meaningful impact on customer experience. Key Responsibilities: - Manage complaints end-to-end, ensuring timely and professional resolutions. - Approach cases with empathy and sound judgement. - Conduct thorough investigations and provide clear written responses to customers. - Collaborate with internal teams to achieve effective outcomes. - Ensure compliance with regulatory requirements and maintain accurate records. - Analyse trends and produce insightful reports for senior management. - Liaise with external stakeholders as needed. - Lead by example, fostering a culture of continuous improvement. - Train colleagues on complaint handling and customer communication. - Oversee customer feedback. Experience We Are Looking For: Proven experience in insurance and complaints handling (claims experience is a plus). Strong understanding of regulatory requirements and excellent communication skills. Exceptional problem-solving abilities and a customer-focused mindset. Proficient in Microsoft Word and Excel with strong organisational skills. If you're ready to take ownership of th...
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Senior Customer Relations Executive • Southend-on-Sea, Essex, UK

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