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Konversational - The ServiceNow Customer Workflow Experts
Resource Management SpecialistKonversational - The ServiceNow Customer Workflow Experts • London Area, United Kingdom, United Kingdom
Resource Management Specialist

Resource Management Specialist

Konversational - The ServiceNow Customer Workflow Experts • London Area, United Kingdom, United Kingdom
10 days ago
Job type
  • Full-time
Job description

Direct applicants only


Konversational is a boutique consultancy helping organizations accelerate digital transformation through the ServiceNow platform.


We are looking for a highly organized Resource Management Specialist to support the day-to-day coordination of our consulting resources: from identifying skills gaps across our consultant pool, through project allocations and bringing new capacity on board, to reporting and ServiceNow Partner Success administration.


Why work with us?

We are a rapidly growing Elite ServiceNow Partner with ambitious plans and a strong focus on customer experience and AI transformation. You will work with experienced colleagues, support a varied project portfolio, and play an important role in keeping our delivery operations running effectively.


About you:

  • You are organized, process-driven, and comfortable managing several administrative workstreams at the same time.
  • You communicate clearly, pay close attention to detail, and work well with senior stakeholders, consultants, and delivery teams.
  • You are confident working with reporting tools, spreadsheets, project trackers, and structured processes.


You will be doing things like:

  • Coordinating consultant allocations, project resourcing, and resource availability.
  • Maintaining resourcing plans, utilization data, forecasts, trackers, and reports.
  • Supporting the full resourcing lifecycle, from identifying skills gaps in the consultant pool through to coordinating the logistics of bringing new capacity on board.
  • Monitoring skills, certifications, leave, timecards, and resourcing risks.
  • Supporting project portfolio reporting and delivery administration.
  • Administering ServiceNow Partner Portal, certifications, and partner success activity.


You are the person we are looking for if you have:

  • 2+ years of experience in resource management, scheduling, delivery operations, or a similar operational support role.
  • Strong organizational and administrative skills.
  • Confidence using Excel, reporting tools, and project tracking systems.
  • Excellent attention to detail and professional communication skills.
  • Sound judgement when handling confidential people and commercial information.
  • Experience with ServiceNow is nice to have.


Life at Konversational.

We work hard, support one another, and give our people the opportunity to make a meaningful contribution as the business grows. Most importantly, we treat our people equally and fairly and provide the trust and support they need to succeed.


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Resource Management Specialist • London Area, United Kingdom, United Kingdom

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