Housing Customer Service Officer Pay: £14.48 per hour This is a hybrid position, with 50% of working time based at our Lyndhurst office. Please note that the initial training period will be office-based on a full-time basis. We are currently seeking a full-time Housing Customer Service Officer to join our busy Contact Centre on a temporary basis. This role will provide support while we recruit to permanent part-time positions, assist through a period of change as we implement multiple new systems, and help meet increased demand during the busy winter months. The Role As a Housing Customer Service Officer, you will be the first point of contact for customers, delivering a professional, efficient and high-quality service across a variety of housing enquiries. You'll work within a fast-paced contact centre, handling enquiries through multiple communication channels while ensuring an excellent customer experience. Key Duties Provide first-class customer service via telephone, face-to-face and web-based enquiries. Offer information, advice and guidance on a wide range of housing services. Process customer payments and maintain accurate financial records. Raise repair requests and book or reschedule appointments. Record customer comments, compliments and complaints in line with procedures. Process internal transactions and bookings. Carry out daily reconciliations where required. Maintain accurate records using a ran...
Housing Customer Service Officer • Lyndhurst, Hampshire, UK
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