Workflow Client Specialist Day Shift REMOTE

We are currently recruiting for a Workflow Client Specialist for the day shift (08:00-16:00) Monday to Friday please only apply if you can work this shift. This is a full time position 5 days per week not freelance. Due to the nature of this role it is recognised that it can be performed mostly remotely with the expectation of coming into the Newcastle office as business needs require.

The role

The purpose of this role is to take responsibility for the co-ordination & supervision of workflow for GBS DP teams in London Delhi Hyderabad and Newcastle for the provision of a 24-7 Global service.

Responsibilities include leading and delivering on ensuring workflow is efficient and accurate championing quality and consistency. Provide first level support where hours permit. Accurate input and administration of the workflow tool ServiceNow. Ensuring all relevant information is accurately logged and maintained. Estimations deadline management and document security. Provide the first level support for all client and team queries during this time in relation to all work and workflow related issues escalating to the GBS Management team as required.

Key responsibilities

Workflow & Administration

• Role to be performed in conjunction with Workflow Specialists in all GBS locations.

• Operational co-ordination and supervision of Workflow and utilising Workflow Application (ServiceNow).

• Working seamlessly with the Firms document management system iManage for document retrieval and return to system.

• Leading with the management of estimating deadlines capacity planning and allocating to Document Production Specialists.

• Ensure best practice guidelines are followed at all times.

• Liaise with all relevant departments:

  • London
  • Newcastle
  • Delhi
  • Hyderabad
  • Paris
  • Virtual Assistant Teams (inc. EAs TAs both in London and India)
    

• Agree deadlines and lead on communications direct with clients together with updating workflow application with all relevant information to each request.

• Manage and lead on communications via Outlook email inboxes and folder structures.

• Actively support DPS team by contributing to the completion of tasks/jobs where required.

• Applying software knowledge to all tasks and troubleshooting across GBS.

• Ensure any relevant GBS trackers feedback logs and shift handovers are detailed and accurate including all WIP information.

Client Services

• Deliver exceptional customer service
• Leading as first point of contact on client communications (queries logging jobs and projects/work monitoring progress of projects/work).
• Understanding of work and projects to ensure accurate prioritisation and judgement where applicable.
• Ensuring all communications are efficient timely and accurate across GBS.
• Actively collaborate and maintain working relationships with other service centres (e.g. Design VAs and Print Services)
• Capture of critical management information relating to all work which passes through GBS using ServiceNow.
• Co-ordination of GLB Exceptional Access/SPM requests.
• Leading with on effective and regular co-ordination to ensure workflow and prioritisation is accurate including QCing across all GBS Hubs.
• Efficiently capture information within ServiceNow GBS Tracker and any other ad hoc spreadsheets/databases.

Teamwork

• Establish and maintain effective communication with all colleagues across GBS.
• Undertake ad hoc duties as requested by the GBS Managers.
• Applying relevant software knowledge to all tasks.
  

Qualifications :

Your experience

• High level customer focus.
• Ability to prioritise under pressure and manage deadlines.
• Ability to work as part of a team but also in a silo capacity.
• Excellent communication and interpersonal skills.
• Proven experience in a Workflow role preferably a DP environment.
• Possess a critical eye in terms of accuracy.
• Up-to-date experience of Microsoft Suite eg: Word PowerPoint and Excel to MS Office 365 Associate level.
• A degree of flexibility is required.
• Excellent written English and proofing skills.

Firms competencies are as follows:

Analytical Thought and Problem Solving

The ability to gather and analyse information utilising the results of that analysis to make effective decisions and find innovative solutions.

Communicating and Influencing

The ability to communicate clearly persuasively and with sensitivity both orally and in writing.

Commitment and Self-motivation

Commitment to both Clifford Chance and its clients demonstrated in the drive to improve both quality of delivery and personal performance.

Leading and Developing Others

The ability to lead and manage others both by contributing to the vision of the organisation and by enabling others to develop themselves.

Organising and Managing Resources

The ability to plan and organise self and others effectively in order to meet business priorities.

Working Relationships

The ability to form working relationships with others both internally and externally of Clifford Chance and to use those relationships to benefit both individuals and the Business.

Organisational/Strategic Thinking

The ability to see the role in the broader context of the Business as a whole and its clients and to use that knowledge to drive action.

Additional Information :

Client Focus

At Clifford Chance we believe in bringing the client - both internal and external - to the centre of everything we do. To do this we need to understand anticipate and fulfill the unique needs and expectations of each client. We call this Client Focus and to help deliver this core part of our business strategy we want to recruit people who not only excel in their field but who are also client focused.

We are looking for people who:

• can demonstrate a keen interest and enthusiasm to understand clients priorities;
• are self-starters but also team players ready to help others and contribute to the success of GBS;
• listen question and deliver; and
• be reliable and responsive and can put the needs of the client first.

In short we are looking for people who are motivated by client satisfaction and who strive to exceed the expectations of their clients.

Hybrid Working

Due to the nature of this role it is recognised that it can be performed mostly remotely with the expectation of coming into the office only as business needs require.

What we offer including our broad range of benefits and working environment

When you join Clifford Chance you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial wellbeing lifestyle and family friendly benefits. For more information on what we offer specifically in the UK please visit our What We Offer page on our career site.

Equal opportunities

At Clifford Chance we understand that our true asset is our people. Inclusion is good for our team and their families our firm and society.

We are committed to treating all employees and applicants fairly and equally regardless of their gender gender identity and expression marital or civil partnership status race colour national or ethnic origin social or economic background disability religious belief sexual orientation or age. This applies to recruitment and selection terms and conditions of employment including pay promotion training transfer and every other aspect of employment.

We have a variety of flourishing employee networks. These networks are a place for colleagues to share experiences and advocate for change wherever they see an opportunity for improvement.

Our goal is to deliver an equality of opportunity an equality of aspiration and an equality of experience to everyone who works in our firm.

Find out more about our inclusive culture here.

Remote Work :

Yes

Employment Type :

Full-time

Experience: years
Vacancy: 1