Talent.com
Unilever
CRM & Retention SpecialistUnilever • London, England
No longer accepting applications
CRM & Retention Specialist

CRM & Retention Specialist

Unilever • London, England
14 days ago
Job type
  • Full-time
Job description
We are looking for a Retention & CRM Specialist to join our Living Proof Ecommerce team! Overview: Living Proof is looking for a Retention & CRM Specialist to join our team to help support the growth of the brand. This role will be responsible for developing the CRM strategy for the brand, including day-to-day management of CRM/email activity and day-to-day management of the website, whilst providing strong data-driven insights across all channels and site performance. We are looking for a dynamic individual, with an enthusiastic & proactive approach who can help drive Living Proof’s ambitious and exciting growth strategy in the UK market. This is a truly a unique and exciting time to join the team as we continue to drive the brand within the Prestige Haircare market. Responsibilities and Duties: * Day-to-day management and trading of UK website * Manage onsite visual merchandising ensuring products are added to the site on time, product information is up to date and product listing categories are organised according to business needs * Develop a sophisticated CRM strategy that drives frequency, LTV and AOV * Create and grow a segmentation lifecycle strategy from welcome flow, onboarding through to lapsing/lapsed segments * Day-to-day development and implementation of all CRM & email activity * Work with Digital Marketing Manager on brand marketing calendar & campaign planning * Strategically drive growth of the UK data base to achieve aggressive growth targets * Ongoing testing of all email and CRM activity to drive maximum efficiency and conversions * Conduct in-depth customer behaviour and product analysis * Identify core consumer groups, ensuring personalisation & relevancy of all comms * Drive omni-channel CRM best practice by ensuring continuity in consumer experience * In-depth analysis into channel and site performance to inform the brand’s digital strategy * Work closely with the UK design & global teams on all creative briefs for email & CRM assets * Work closely with design teams to continuously improve brand and product storytelling and maximise click through rate * Complete weekly and monthly cross‑channel reporting Required Skills & Experience: * Experience working in a similar position * In-depth experience using CRM and data platforms. Sales Force experience preferred. * Strong understanding of Google Analytics and Klayvio preferred * Excellent communication and organisational skills * Highly analytical and data driven * Ability to effectively organise and prioritise, according to business needs * Flexibility and adaptability whilst working in a fast‑paced environment * Strong experience using Microsoft Office is essential, especially Excel * Proactive and ‘can-do’ attitude * Retail, luxury or Beauty experience is preferable but not essential What we offer: * Flexible working culture to fit around your lifestyle. * Generous staff discount across our brands! * 25 days holiday, plus bank holidays. * Summer Fridays – Early finish! * Competitive salary & discretionary annual bonus. * Vitality Private Healthcare Insurance. * Cycle to Work scheme. As an equal opportunities’ employer, Unilever Prestige Hub Brands/Tatcha/Murad//Living Proof/K18 is committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do. In particular, we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Unilever Prestige Hub Brands/Tatcha/Murad//Living Proof/K18. J-18808-Ljbffr
Create a job alert for this search

CRM & Retention Specialist • London, England

Similar jobs

RevOps & CRM Lead: Pipeline, Campaigns & HubSpot

New Age PartnersCity Of London, England, GB
Full-time

A growing financial services firm in London is seeking a Senior Sales Operations & CRM Manager to enhance pipeline management, client retention, and revenue operations processes.The ideal candidate... Show more

 • Promoted

CRM Data Management Specialist

Val Wade RecruitmentGreater London, England, GB
Temporary

Interim Head of Stakeholder Data, 4 days a week, Museum, Central London, temp for 3 months, c.Renowned Museum in Central London needs proactive Interim Head of Stakeholder Data for 3 months.This a ... Show more

 • Promoted

CRM Automation Specialist

GymboxLondon, England, GB
Full-time

London HQ (Elephant & Castle) | Full-time.We’re looking for a talented, CRM Automation Specialist to take our marketing communications to the next level.In this medior role, you’ll take ownership o... Show more

 • Promoted

Senior MarTech Manager: CRM & Personalization at Scale

KFC CorporationGreater London, England, GB
Full-time

Pizza Hut International is looking for a MarTech Sr.This role focuses on enabling scalable customer engagement through data-driven practices across multiple regions including the UK.The ideal candi... Show more

 • Promoted

CRM Strategy Transformation Consultant

FrogGreater London, England, GB
Full-time

We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.Joining frog means you’ll be joining the “... Show more

 • Promoted

CRM & Digital Transformation Lead — Remote

CiviCRMGreater London, England, GB
Remote
Permanent

A creative technology agency located in Greater London seeks a Lead Functional Consultant to manage a team delivering CRM solutions.The role involves leading responsibilities in a hybrid work envir... Show more

 • Promoted

CRM & CRO Strategy Director

Immediate Media CoGreater London, England, GB
Temporary

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.CRM and CRO Director (salary from £100,000).Immediate is home to some of the biggest and most loved ... Show more

 • Promoted

CRM & Customer Marketing Lead - Lifecycle & Retention

First Mile | Certified B CorpLondon, England, GB
Full-time

A leading sustainable waste management firm in London is seeking a Customer Marketing Manager to enhance customer experience.Your responsibilities will include leading CRM strategies, designing cam... Show more

 • Promoted

London Onsite CRM & Loyalty Growth Lead

WeAreAspireCity Of London, England, GB
Full-time

WeAreAspire in London is seeking an experienced CRM Manager to take full ownership of their CRM strategy and drive customer retention.You will build engaging lifecycle journeys and optimise for rep... Show more

 • Promoted

Senior CRM Strategy & Delivery Lead

HarnhamGreater London, England, GB
Full-time

Harnham is seeking a Senior CRM Manager to lead end-to-end CRM projects for high-profile clients in a fast-growing digital growth agency located in central London.In this role, you will balance str... Show more

 • Promoted

Global CRM & Retention Manager

Scott Dunn Ltd.Greater London, England, GB
Full-time

Marketing Team - Global CRM & Retention Manager.Posted Thursday 16 July 2026 at 00:00.Scott Dunn is an award-winning luxury tour operator creating tailor-made vacations to destinations all over the... Show more

 • Promoted

Senior CRM & Lifecycle Lead – Fintech Growth

PropelLondon, England, GB
Full-time

A leading fintech scaleup in London is seeking a CRM Associate to take ownership of lifecycle marketing and CRM campaigns.You will work closely with the Head of Marketing to shape strategies and dr... Show more

 • Promoted

Customer Retention & Engagement Specialist

剔偉Greater London, England, GB
Full-time

A wellness product company in Greater London seeks a Retention Specialist to enhance customer value and engagement.You will execute data-driven retention strategies across various channels, aiming ... Show more

 • Promoted

CRM Technical Consultant — Training & Growth Fast‑Track

Opus Recruitment SolutionsGreater London, England, GB
Full-time

Opus Recruitment Solutions is seeking a CRM Consultant to join a specialist digital consultancy in Greater London.The role involves configuring and delivering CRM solutions for purpose-driven organ... Show more

 • Promoted

Lifecycle Marketing Manager, CRM & Email Automation

ZincGreater London, England, GB
Full-time

Zinc is seeking a Senior Marketing Manager to own CRM systems, nurture journeys, and lifecycle campaigns from Subscriber to MQL and beyond.You will lead segmentation, automations, and email design,... Show more

 • Promoted

CRM Campaign Specialist - Email, SMS & Push (London)

WeCommLondon, England, GB
Full-time

A leading retail brand in London is seeking a CRM Coordinator to join their digital team.This role involves executing and optimizing multi-channel CRM campaigns, driving customer engagement through... Show more

 • Promoted

CRM & Data Strategy Specialist

ICP SearchGreater London, England, GB
Full-time

ICP Search are proud to be retained by Team GB, the public-facing brand of the British Olympic Association.They are seeking a Data Executive to support the delivery of an ambitious data strategy ac... Show more

 • Promoted

CRM & Lifecycle Lead, International

EucalyptusGreater London, England, GB
Full-time

We're on a mission to make good health last a lifetime.More than 1 billion people live with obesity worldwide, driving preventable chronic conditions.We're here to build better long‑term care.Eucal... Show more

 • Promoted

Principal CRM & NBA Strategy Lead

Optima PartnersGreater London, England, GB
Full-time

A leading consultancy firm is seeking a Principal Consultant specializing in CRM and Next-Best-Action Decisioning.This role requires a minimum of 8 years of experience in data-driven marketing and ... Show more

 • Promoted

Lifecycle CRM Lead: Member Engagement

Virgin RedGreater London, England, GB
Full-time

A prominent customer engagement firm seeks a Member Engagement Manager to lead and optimize lifecycle communications.This role involves developing strategies to drive member engagement across their... Show more