Talent.com
3Search
Senior Service Designer3Search • London Area, United Kingdom, United Kingdom
Senior Service Designer

Senior Service Designer

3Search • London Area, United Kingdom, United Kingdom
22 days ago
Job type
  • Full-time
Job description

SENIOR SERVICE DESIGNER – LEADING HEALTH TECH & DIGITAL TRANSFORMATION BUSINESS


An exciting opportunity to join a fast-growing organisation at the forefront of healthcare technology and service transformation. Working across complex patient pathways and large-scale operational challenges, you’ll lead end-to-end service design initiatives that improve experiences for patients, clinicians and healthcare teams alike.


This role combines strategic consultancy, hands-on design practice and close collaboration with healthcare providers, making it ideal for someone who thrives in complex environments and is passionate about shaping the future of healthcare services through technology and human-centred design.


What they need -

  • Someone with proven experience delivering service design within healthtech, digital health or large-scale healthcare environments, bringing a strong understanding of the operational realities, governance and stakeholder complexity that exist across healthcare systems. Experience working directly with NHS organisations, trusts or public healthcare providers is highly desirable.
  • A service designer who can lead complex programmes from discovery through to implementation, balancing strategic thinking with practical delivery and demonstrating a track record of translating ambiguous challenges into tangible service improvements across people, process and technology
  • Someone who is comfortable operating in highly collaborative, stakeholder-heavy environments, able to facilitate workshops, navigate competing priorities and build trust with everyone from frontline teams and operational stakeholders through to senior leadership and executive teams
  • A designer with genuine systems-thinking capability, who understands that successful services extend far beyond digital touchpoints and can confidently map, redesign and optimise interconnected journeys, organisational structures and operational processes
  • Someone excited by embedding themselves in real-world environments, who enjoys spending time on-site with healthcare partners, observing services in context and working directly alongside end users to drive meaningful change


What you're great at -

  • Demonstrable expertise in service design methodologies, including service blueprints, ecosystem mapping, journey mapping, experience mapping, operating models and designing both current-state and future-state services
  • Strong facilitation and co-design skills, with experience running workshops, stakeholder interviews, alignment sessions and collaborative design activities across multidisciplinary teams
  • A portfolio showcasing end-to-end service design across complex, multi-stakeholder environments, with evidence of discovery, prototyping, testing, implementation and measurable outcomes
  • Working closely with product managers, researchers, engineers and designers to embed user-centred thinking throughout the product and service development lifecycle
  • Confident use of AI-enabled tools to support research synthesis, service modelling and rapid prototyping, alongside an appreciation for the opportunities and challenges of introducing AI into regulated and high-stakes environments


What you'll get -

  • Flexible/hybrid working with regional travel (all expenses covered)
  • Health & wellbeing benefits (+wellbeing leave)
  • "Work from anywhere" policy
  • Additional leave days
  • Cashback/savings
Create a job alert for this search

Senior Service Designer • London Area, United Kingdom, United Kingdom

Similar jobs

Senior Service Designer

Made TechGreater London, England, GB
Part-time

Senior Service Designers at Made Tech are expert practitioners who specialise in understanding, designing, and improving end-to-end public services.We are looking for an expert who can operate stra... Show more

 • Promoted

Senior Service Designer

Auxo TalentGreater London, England, GB
Temporary

Our client currently seeks a Senior Service Designer to join their dynamic team on an initial 3 month contract.A strong portfolio that includes a collection of real-life product examples and case s... Show more

 • Promoted

Designer - Senior (London)

Vovi Studio Ltd.Greater London, England, GB
Full-time

We brand and build websites for VC-backed startups, deep-tech companies and universities - mostly US, and consistently aim for the kind of work that gets sent round in "have you seen this" messages... Show more

 • Promoted

Mid-Senior Service Designer

FutureheadsGreater London, England, GB
Full-time

Salary: £60,000-65,000 benefits package and discretionary bonus.Location: London | Hybrid, usually one day a week in the office.We’re looking for a mid-level Service Designer to join an established... Show more

 • Promoted

Service Designer

Experis - ManpowerGroupCity Of London, England, GB
Full-time

Active SC security clearance required.Conduct user research and stakeholder interviews.Map service journeys and identify pain points.Design service blueprints and prototypes.Collaborate with cross-... Show more

 • Promoted

Senior Service Designer

TransformGreater London, England, GB
Full-time

Transform is a fresh alternative to Big Consulting.As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients’ toughest challenges and seize their ... Show more

 • Promoted

Senior Service Designer (SC Cleared) - Senior Consultant - AI & Digital Factory

Capgemini InventGreater London, England, GB
Full-time

At Capgemini Invent, we believe difference drives change.As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to... Show more

 • Promoted

Senior Designer

Prophet SecurityGreater London, England, GB
Full-time

Prophet is a digitally powered, creatively inspired consultancy that helps our clients unlock uncommon growth in the face of disruption.We help our clients have the conviction to envision, fund and... Show more

 • Promoted

Senior Product Designer - London

Virgin ActiveLondon (Greater), London (Greater), United Kingdom
Full-time

Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs.All our team members pride themselves on incorporating Virgin Active values and ensuring the... Show more

 • Promoted

Senior Service Designer - End-to-End Experience

CACI Digital Experience (formerly Cyber-Duck)Greater London, England, GB
Full-time

A leading digital transformation agency in Greater London seeks an experienced Service Designer to lead the redesign of services that integrate digital, physical, and human channels.This role requi... Show more

 • Promoted

Digital Service Designer for Government Service Discovery

Forman IT LimitedGreater London, England, GB
Full-time

Forman IT Limited is seeking a Digital Service Designer to lead the Service Discovery phase, driving a team towards a Single Trade Window solution tailored for the UK.Candidates should have prior e... Show more

 • Promoted

Service Designer - SC Cleared

ArmCity Of London, England, GB
Temporary

Month contract - Inside IR35 - up to 580 per day.London based - hybrid working - 2-3 days onsite.Government sector - must have current and active SC Clearance to be considered.Plan, lead, and deliv... Show more

 • Promoted

Senior Service Designer

Sanderson Government and DefenceLondon, ENG, GB
Full-time

Senior Service DesignerAbout the OpportunityOur client is a leading transformation and digital consultancy that helps organisations solve complex challenges through the combination of strategy, des... Show more

 • Promoted

Senior Designer

Design Bridge and PartnersGreater London, England, GB
Full-time

At Design Bridge and Partners, part of WPP, we design brands with the power to move.Pulling people towards them with an irresistible force that compels and connects.With 900 creative minds across 1... Show more

 • Promoted

Senior Service Designer: Shape Public Services Impact

Made Tech LimitedGreater London, England, GB
Full-time

A public service design firm is seeking a Senior Service Designer to lead the design of cohesive and efficient public services.The ideal candidate will utilize comprehensive Service Design tools to... Show more

 • Promoted

Senior Designer

Jones Knowles RitchieGreater London, England, GB
Permanent

Jones Knowles Ritchie (JKR) is a branding business, founded in 1990 and proudly independent ever since.We started out in the world of packaging, but now we’re worldwide—from three founders, to more... Show more

 • Promoted

Senior Service Designer

慨正橡扯Greater London, England, GB
Part-time

Senior Service Designers at Made Tech are expert practitioners who specialise in understanding, designing, and improving end-to-end public services.We are looking for an expert who can operate stra... Show more

 • Promoted

Senior Service Designer: Lead & Transform Services (Hybrid)

TPXimpact | B CorpGreater London, England, GB
Full-time

TPXimpact | B Corp™ is seeking a Senior Service Designer in Greater London to lead and support design practices across multidisciplinary teams.The role requires a strong focus on user-centered and ... Show more

 • Promoted

Service Designer

ARMGreater London, England, GB
Temporary

We require current and active SC Clearance to be considered.We are looking for excellent experience advocating for and working within GDS service standards.We need a strong portfolio or case studie... Show more

 • Promoted

Designer - Senior (London)

VoviGreater London, England, GB
Full-time

We brand and build websites for VC-backed startups, deep-tech companies and universities - mostly US, and consistently aim for the kind of work that gets sent round in "have you seen this" messages... Show more